[Resolved] Tata Docomo — Sim closing & Refund reg; | |||||
Dear Sir, I had a postpaid connection with TATA Docomo no-[protected] with ac no[protected]. I have given mail request to Block & Cancel the account after loosing my sim card in the month of May-2015, on 25th may i revived a confirmation that connection will get barred within 3 days, after they requested me to pay outstanding amount of Rs4258/- i paid that amount on 24th May 2015 and requested them to refund my initial deposit of Rs 1000/- (They agreed also) . Again after every month they are increasing my Outstanding Till today it is showing outstanding of Rs 950/-(Approx) Even after account closing on 24th may 2015 . 3 days back i got a call from Tata docomo end they told me that they have already delivered a cheque of Rs 41/- on 28th Aug 2015, where still not reached to me. Hence it is requested you to kindly refund my initial deposit of Rs 1000/-. Regarding, Chintala Sandeep, [protected], [protected]. Was this information helpful? | |||||
Feb 15, 2016 Complaint marked as Resolved I received the initial deposit amount approximately Rs 950/- in 2nd week of February,
Thanks to consumer forum.
regards,
sandeep Tata DoCoMo customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Customer,
As per our conversation over the call, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that, we have forwarded your concern of refund amount to the concerned department on high priority to resolve your request. Hence, we request you to kindly bear with us in the interim. We will revert you through various mediums. Further, we value your feedback and your views will be escalated to the higher management as feedback of the customer which will be helpful in increasing the pro-activeness for the agents. We would like to inform you that your current outstanding amount is Rs. 00/-.
Regards,
Customer Care
Tata Docomo
As per our conversation over the call, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that, we have forwarded your concern of refund amount to the concerned department on high priority to resolve your request. Hence, we request you to kindly bear with us in the interim. We will revert you through various mediums. Further, we value your feedback and your views will be escalated to the higher management as feedback of the customer which will be helpful in increasing the pro-activeness for the agents. We would like to inform you that your current outstanding amount is Rs. 00/-.
Regards,
Customer Care
Tata Docomo
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Regards,
Customer Care
Tata Docomo