Tata Docomo — Slow Internet Speed | |||
I am Postpaid customer of tata Docomo photan no. [protected] last 4 years but since last 10 months tata Docomo networks signals are so weak and internet speed is very poor in Delta II Greater Noida U.P. Tata Docomo executive advice to convert 2G to 3G photan max and your problem poor network and slow speed solve and i have extra paid 2000 rupees and purchase new 3G Tata Docomo dongle. And again same problem faced last 40 days. And tatadocomo executive to not solve my problem and my complaint is closed. 1- Complaint No.[protected] Date-24 April 2015 2- Complaint No.[protected] Date- 25 May 2015 3-Interection No.[protected] Date- 5 May 2015 As per company executives statements major maintenance work happening in our area so because of this we are facing network issue.which doesn't come under network area? During my arguments to executive he is been advice us to use this network in.other area. Was this information helpful? | |||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
As per our telephonic conversation, we would like to inform you the area you have referred to, is congested due to high number o[censored]ser using service at same time. The improvement in speed may only happen if the congestion of the given sites goes down, which can’t be predicted at this given point in time. Regret the inconvenience.
Further, we would like to inform you that there is the usage in your bill and hence charges were levied correctly as per the bill plan an adjustment is not applicable.
We seek your cooperation and will duly intimate you when we enhance our coverage to the said location.
Regards,
Customer Care
Tata DOCOMO
As per our telephonic conversation, we would like to inform you the area you have referred to, is congested due to high number o[censored]ser using service at same time. The improvement in speed may only happen if the congestion of the given sites goes down, which can’t be predicted at this given point in time. Regret the inconvenience.
Further, we would like to inform you that there is the usage in your bill and hence charges were levied correctly as per the bill plan an adjustment is not applicable.
We seek your cooperation and will duly intimate you when we enhance our coverage to the said location.
Regards,
Customer Care
Tata DOCOMO
These ISPs are busy looting people. distributing bandwidth and misleading customers with higher numbers printed. tata docomo is worst broadband providers i have tried ever (im a net user since 2002)
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO