[Resolved] Tata Docomo — Slow speed for more than 2 weeks : Complaint Number :[protected]

selvaraj v s

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hi, My photon number is [protected]. I am experiencing very slow speed of about 0.1 - 0.3 MBps. When I bought the device i had 3.2 MBps.. but after 4 months i am experiencing very low speed. They are cheating a lot. I faced in Chennai and also in Salem area. When called to customer care they tell that some "TECHNICAL EXPERTS" are working on the issue and they dint give them timeline, so they cant tell us when the issue will be resolved. Once i cross some 8GB only I am facing this slowness. But my data pack is 20GB @ 6.2 Mbps. I need this to be resolved in a day.. ./Selva

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Aug 9, 2021

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Tata docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per the discussion over the call, we would like to inform you that your complaint has been escalated and got revert from our concerned team stating that you are facing the slow speed problem due to high utilization area.

Regards,
Tata docomo