[Resolved] Tata Docomo — Stv recharged but didn't work

Nirmal Kumar Awasthi

from Mumbai, Maharashtra

Address:	Lucknow, Uttar Pradesh, 226005
Website:	www.tatadocomo.in

Dear sir,
I had recharged stv at the ammount of 36 rupees which is incoming roaming tarrif by net banking, in my account ammount debited and i had also received message "hi recharge successful, mrp rs. 36, validity:30 days, free incoming on on-net roaming tranc id-[protected] thank you - tata docomo. 7 august, 2016, 9:48pm"
But when i talked and complaint with customer care representative they said that we did not have record your recharge in this date. What is this i could not able to understand this is fraud by your company.
Kindly relpy us your customer care representative said that you went bank and check your balance but why i will go whereas i had received confirmation message by you and can you pay this ammount complete fare for bank and when i take gate paas then also my slary deducted my time waste can you return all the things and also due to this i again recharge today this stv. This is working.
I am awaiting your valuable feedback.

With regards
Nirmal awasthi
Mobile number-[protected], [protected], [protected], [protected]

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Sep 19, 2016

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2016

Tata DoCoMo Customer Care's response Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Aug 19, 2016

Tata DoCoMo Customer Care's response Dear Customer,
As per the conversation with our team, we regret the inconvenience caused to you. In this regard, we would like to inform you that upon verifying our records the recharge of RC 36 has been successfully done on your number on[protected] at 09.48PM and credited with the benefit of Free incoming on-net roaming for 30 days. However, being a loyal customer of TATADOCOMO an amount of Rs.36/- has been successfully credited to your account as a goodwill gesture with the docket number ABAL[protected] on dated 17-AUG-2016 12:17PM. Further, we value your feedback and forwarding the same to the management. We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.
Thanks and regards,
Customer Care
Tata Docomo