[Resolved] Tata Docomo — surrendering of postpaid mobile number

Angiras

from Mumbai, Maharashtra

Website:

Tata Docomo

I want to surrender and disconnect my tata docomo post paid mobile number:[protected] my account number[protected]. My last bill amount is rs. 984 paid on 07.01.2018. '

I wish my mobile number is to be cancelled immediately with effect from this minute. I do not want any phone calls further pestering me for payment of bill since i am not using this mobile number and i have lost my sim card.

Please take immediate action and oblige. I find some of your customer care people in tata docomo unnecessarily harassing me. I being a senior citizen of 68 years, i request you to stop this nonsense and deactivate the above menetioned number with immediate effects.

Angiras
Mail id : [protected]@yahoo.co.in

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Mar 3, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Tata DoCoMo Customer Care's response Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Jan 31, 2018

Tata DoCoMo Customer Care's response We tried to speak to you personally on your number. Unfortunately our multiple attempts in establishing a contact with you have failed. We regret to inform you that we are unable to process your cancellation request due to security reasons. Hence, we request you to revert from the registered mail ID against the concerned Tata Docomo number to [protected]@tatadocomo.com to initiate further proceedings.