[Resolved] Tata Docomo T24 — Recharged amount vanished | |||||
I have recharged my mobile for Rupees 199/ and there was a balance of Rs=139 but I have received a message as below; "TA-DOCOMO 10/30/2015 10:44:55 AM Topup Recharge Success. Details - MRP:Rs 199.0, TT:174.56, ST:24.44, PF:0.0, Available Bal:314.23. Tranc ID:[protected], Date:[protected], Retailer:[protected], Mode:SMS" but within half an hour the total of Rs 314.23 reduced in 0.00 balance, when I asked them they said 3460 gb of internet data I have consumed. I don't see any logic because the connection is 3G and the speed maximum 100kb. Was this information helpful? | |||||
Aug 5, 2021 Complaint marked as Resolved | |||||
 2 Comments | |||||
Comments
Dear Customer,
We would like to inform you that, upon verifying our records there is no recharge of RC 139 found on your number on[protected] and deductions found on your number. Hence, there is no discrepancy on your account.
Regards,
Customer Care
Tata Docomo
We would like to inform you that, upon verifying our records there is no recharge of RC 139 found on your number on[protected] and deductions found on your number. Hence, there is no discrepancy on your account.
Regards,
Customer Care
Tata Docomo
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Regards,
Customer Care
Tata Docomo