Tata Docomo — tata broadband account no[protected], installation not done properly no speed test / landline not worked

abhi8029

Address:

Bangalore, Karnataka, 560100

My new installation request for broadband was handled in the most shoddy manner. Speed test was not conducted and landline was not working for 7 days after installation. After 2 days internet also stopped working.
I raised a complaint no.[protected] and waited patiently till 6th august as i was having faith in tata teleservices. But when no engineer turned up i asked the case to be escalated. To my horror, the customer care had no connect with the engineer and was clueless about my case.

One thing i would like to point out though, i am ok with the support received from customer care, the problem lies in the kind of engineers sent to my premises. Due to the engineers incompetency my installation was messed up completely. I requested customer care for 2 days to send a different engineer but all this fell on deaf ears. Hence i have discontinued the connection now.

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Tata DoCoMo customer support has been notified about the posted complaint.

Aug 10, 2018

Updated by abhi8029 Inspite of my repeated requests, same engineer was sent ultimately and he too did not check why my internet was down. He said he came only for landline issue.

What i feel is that these so called branded operators like Tata and Airtel have outsourced their last mile work to contractors and these contractors do not bother about case resolution because they are meagerly paid i suppose. That is why customer care has no clue about going on in the field.

Aug 10, 2018

Updated by abhi8029 To add to my horror, when i saw the way in which the WAN routers are kept on roof of my apartment (Ittina Mahavir, E-City, Bangalore) i was aghast. The routers are kept in an open space and covered with an empty sack. A little bit of rainfall and wind would blow it away (this is what i suppose has happened)So much for the robust installation. If Tata cannot ensure quality service, better do not provide service but at all costs please avoid the cheap engineers and installation materials / upkeep. In the long run it is going to harm the companies only.