[Resolved]  Tata Docomo — Tata DOCOMO 3G an unethical company!

Address:

Pune, Maharashtra

Hello, I am writing this in reference to my TATA Docomo 3g connection ([protected]), billing period 23/01/15 to 22/02/15. I reside in Chinchwad (Pune) and have been using TATA DOCOMO 3g for a little over a year now. Starting November-December 2014, I started facing slow/no connectivity with Tata Docomo 3G following which I called UP TATA's customer care in the first week of January 2015 . The executive accepted the fact that the area I was residing in was a high utilization area and they are not capable enough to provide adequate speed to all the customers in my area, following which he apologized and waived off INR 500 in my bill cycle and assured me of improved service as they would have upgrades to improve connectivity in my area. Following this, I waited for another month for them to "upgrade their services" but to no avail. When I contacted them, they conveniently told me that they don't know exactly when the issue might get resolved, which led me to my decision to no longer continue with TATA DOCOMO. Mind well, it has been over 2 months now with no resolution from TATA DOCOMO's end, which leads me to believe that their whole operation is highly suspect and if the customer care actually is in sync with the technical team, or if they are paid to make FALSE PROMISES. I finally made the decision to disconnect my services with immediate effect and even made a call confirming with the customer care that I don't need to pay any extra amount. But I was shocked when I saw my bill for the current month (23/01/15 to 22/02/15) amounting to INR 880.75. I called up TATA DOCOMO's customer service on 10:04 a.m. February 26, 2015, an agent (Treety) told me that she won't not be able to help me further and that I need to pay the entire due amount which is INR 880.75. She refused to hear any pleas of mine and told me that she can't help me with waiving off the fee for me as was done for the previous month, as they are only allowing to do it once every three bill cycles (this is absolute CHEATING). In fact she refuted to my claim that there was any problem from their side (I FIND THIS COMPLETELY UNETHICAL AND FRADULENT AS MY CALLS WITH THE CUSTOMER REPS CLEARLY STATED THAT THERE IS A NETWORK CONGESTION ISSUE IN MY AREA DUE TO HIGH UTLIZATION, AND WHY WOULD THEY WAIVE MY BILL IN THE FIRST CASE IF THERE WAS NO PROBLEM FROM THEIR SIDE). I MEAN THIS IS COMMON SENSE, WHY WOULD THEY WAIVE OF THE BILL IN THE FIRST MONTH, AND NOT WAIVE IT OFF IN THE SECOND MONTH FOLLOWING MY DISCONNECTION DUE TO INEFFICACY FROM THEIR SIDE (MY USAGE DETAILS WOULD SUGGEST THE SAME). I would like to warm fellow people AS TATA DOCOMO REPS are taking the customers for a ride and simply don't care. All they will say is SORRY BUT THEY CAN'T HELP OR "KSHAMA CHAHTE HAI" which seems like a recorded message. I AM AGAST OF THE WAY A REPUTED ORGANIZATION LIKE TATA DOCOMO IS FUNCTIONING, THE CUSTOMER REPS ARE BLATANT ENOUGH TO SAY THAT THEY ARE NOT AT FAULT WHICH IS A WHITE LIE. I MEAN ARE THEY, A) NOT BOTHERED BY CUSTOMER GRIEVIENCES. B) ARE ONLY INTERESTED IN ADDING ON NEW CUSTOMERS (WHO WILL FURTHER BE GRIEVED) C) THINK ARE A BIG ENOUGH COMPANY AND THEY JUST DONT CARE. I WANT AN IMMEDIATE REFUND OF 500 INR ON MY ACCOUNT OWING TO LACK OF SERVICE AS DONE FOR THE PREVIOUS MONTH. Contact me at [protected]@live.com, [protected] Regards, Balajee R. Narendra