[Resolved] Tata Docomo — tata docomo outgoing and sms facility is not working

ak1325125

from Zamania, Uttar Pradesh

Address:

Dhanbad, Jharkhand, 826001

Hi,
I am very much disappointed with tata docomo service. My contact number is [protected]. I activate call baring facility but i forgot my barring password. My out going call had been barred. I have submitted all documents & buy new sim from service center.

Then also i m not able to make outgoing calls & sms, every day i am calling to customer care but i am not getting any resolution. Every time they tell within 24 hour it will be activated.

Its showing call barring. Customer told me to go to retailer shop.
So many times i went to retailer shop, they have called/sent email to customer care.
Then also my problem is not resolved. Still i am facing problem. Not able to make out going. I guess its a technical problem. They are not forwarding my call to technical department.

When ever i call customer care is they telling that, my out going call is activated. But still i m facing problem. I want a permanent solution.

Please help me to fix my problem as soon as possible.
By
Ajay kumar

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Sep 11, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2017

Tata DoCoMo Customer Care's response "Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO."

Verified Support

Aug 11, 2017

Tata DoCoMo Customer Care's response We would like to inform you that as per our records the services of your mobile number was blocked as you have used your number for commercial calls and Telemarketing purpose without registering with TRAI. Hence, we request you to visit nearest Tata Docomo Outlet for further assistance.