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Tata Docomo — Tata docomo poor service on photon max wifi

Address:Chennai, Tamil Nadu

Worst & poor service is tata docomo customer care service. Dont buy prepaid modem. I bought photon max wifi modem from tata docome on September 2014. I was working five month without trouble . One day on 2nd march 2015 morning it is not working and i register a compliment on customer care officer. They gave some instructions to do on modem.but issue not resolved & they asked me to go this shop & that shop and accordingly i went there but these people without compliant number they can not checked.regarding this last week one guy came to my home from tata and he also checked it and he promised to replace the modem on next day. Five days ago Still he is saying activation problem on higher side. Who will help & how will resolve it tat i dont know. I am disappointed from this network.[protected]
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Reply
The following person of tata docomo is cheating me[protected] tata docomo supervisor) from the last friday(14.3.15) to till date. Because they have promised to replace the modem next day of their arival and they adviced me dont complint again to customer care.still they did not replace my modem and they did not give solution. The modem was defective from march 2nd. My 2000₹ modem cost waste & my recharge on feb'28 1500₹ For 30GB cost is also wasted. My modem no:[protected](tata docomo). I couldn't not trust your very soon resolved.
Reply
Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding services of your Tata Photon connection number. However, we are unable to contact you, since your call was not reachable.

In this regards, we regret to inform you that we are unable to process your request due to non availability of your Tata Photon connection details. Hence, we request you to revert with your Tata Photon connection details which will assist us in doing the needful.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.
Reply

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