[Resolved]  Tata Docomo — Tata docomo postpaid service nonsence reason given after disconnecting number

Address:

Bangalore, Karnataka

Hi Everyone, Today i am going to share my experience with docomo users as well as the users who are planning to use tata docomo service. From past two years i am using tata docomo prepaid service, three weeks back i applied to switch from prepaid to postpaid, before applying i confirmed with tata docomo representative both from calling customer service on 198 and docomo website chat service. They told me i need to submit the same document which i have submitted while getting docomo prepaid service along with Rs 300 as deposit amount, so i went to nearest tata docomo store verified whatever information i received from docomo customer call and chat service. Docomo store representative also said the same thing, so i applied by giving my document xerox and Rs 300. They have verified my address two times manually, 1. First time one docomo person came and verified my document and took my signature and snap of document and he confirmed me that everything is ok. Day after my first verification they disconnected my docomo number, when i called 198 service, they replied due to negative verification service is disconnected and they told me they will send docomo person again for re-verification and they activated service for two days. 2. Today(9-aug-2015) Second time one person came and took all necessary details and confirmed me the same thing that everything is ok. Just 4 hours later they again disconnected my number, when i called 198 representative, one junior representative told me that as i am bachelor i have to pay Rs. 1000 as a deposit amount then only they will resume my service. So i told him to connect me with senior representative as they (docomo chat service, 198 representative, docomo store representative) have not mention or informed any such criteria for bachelor. But senior representative also repeat the same thing that i have to pay Rs 1000 for resuming postpaid service if i want to continue. If i don't want to use postpaid service then they will not return my Rs 300 amount also. I am shocked to hear based on marital / bachelor status they are demanding extra money without any earlier information. I did not expected such thing from so reputed organization like Tata Group. Thanks, Fed Up Docomo Customer [protected] [protected]@gmail.com