Tata Docomo — tata doctor mo broadband not working

Address:

Pune, Maharashtra

I have tata docomo broadband connection. It is not working since yesterday.
Where can i get my circuit id? I have paid the bill but the line is still disconnected since yesterday, althought the due date of the bill payment is tommorow i.e.28th april 2018. If i call the helpline no. they ask for circuit id. I do not know my circuit id. But i do know the account number.
This is causing a lit of problems. the customer care number provided has not given any opyion reach out to the executives. Olease do resolve this at the earliest. Its a big hassle to get issues resolved for tata docomo, due to the poor customer service provided.

Acc no.[protected]
Mob no. - [protected]

Ankit Kathal

Please reach me as soon as possible.