[Resolved]  Tata Docomo — tata internet services

Address:Hyderabad, Andhra Pradesh, 500055

I had a tata internet service with account number[protected]. This was way back in[protected]. I dont remember exactly month. But i was extremely dissatisfied and planned to disconnect the service. So followed the steps provided and disconnected it. After that a bill of rs 700. Odd was generated.
I called the concerned staff and was requested to pay that amount and the service will be disconnected. After a month again i got a bill of rs 510.00.
When i called they told it is a mistake and that it was generated wrongly.
I thought the issue was resolved.
But now again after 4 long years, since about 3 months the i am being harassed by smss everyday stating that rs 510.00 is due. When i called last month i was told it will be resolved. Now again i am getting message stating that legal action will be taken. When i call them they say that legal action will be taken against me. I dont have any other evidence as it was 4 years back and i was assured the issue is resolved. I have act fibernet connection now for 2 years and have no issues at all.

How can i trust this company that any payment now will stop this harassment. Moreover this payment was generated for no services at all, that too after my connection was disconnected officially.
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Dec 11, 2017
Complaint marked as Resolved 
Tata DoCoMo customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2017
Tata DoCoMo Customer Care's response
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Verified Support
Nov 10, 2017
Tata DoCoMo Customer Care's response
We regret the inconvenience caused to you. We would like to inform you that upon verifying our records we found that your Broadband account[protected] was disconnected permanently on 18-JAN-13. Also, your payment of Rs.510/- was successfully updated in our records on 06-NOV-2017 08:32:44 hrs and your Outstanding amount is NIL. Further, you will not receive any bills pertaining to this account. For any further clarification please feel free to call on our help-desk[protected] or email us on [protected]@tatatel.co.in
Complaint comments 

Comments

Dear sir/madam
i port my sim in airtel network on 17 oct. and the customer representative told me that the sim will be activate approx within 6 days bt now today is 28 october but there is no response from the network. the docomo network would be stop on 30th of oct so please work on it immidiately.
thanking you

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