Tata DoCoMo Complaints & Reviews

My Connection No is [protected]. I was promised speed above 512 Kbps and National Roaming free. I am using it in Lucknow. I have hardly seen speed above 300 Kbps. and most of the time it is under 80kbps which is lesser than the 2G speed. Whereas, I am paying for a top speed plan. According to customer service, there are location constraints. I don't understand this term at all. I am it within city limits at a distance of 6-7KM from the heart of the city in a locality considered for upper middle class. In spite of multiple complaints there is no end to my suffering. I wish to move to consumer court and want some one to help me with procedure. I feel cheated by this act.

My name is badal garach . i hve been using tata docomo card for last 4-5 year. my prepaid number is [protected]. from 2 may morning my sim card stopped working . it shows no network error
on selecting network manually it show tata docomo 2g and 3g but on selecting them it says you cant register on selected network.
regarding my issue i registered a complaint and visited tata docom brand store in shahibaug, ahemdabad . where an employee said that my cards chip is faulty and i have to buy a new sim card and then they will transfer my number and data to that new sim. paid 70 rs for new sim and still my number doesnt work.
my alternate number is [protected]

Dear concern,

I am writing this mail to you by expecting the solution from your side as i tried to everywhere, no one is supporting to me.

Actually my mobile number is [protected] and earlier i was customer of vodafone from last one year. One day i got called from some tata docomo agent and they explained very nicely about their plan and i impressed and ported my number to tata docomo on 15.02.2016.

After that one day on 07.04.2016 i received an sms from 1901 number that “your final bill with previous operator is unpaid”. That time my exam was going on so i was not able to pay the bill and my outgoing services had been barred on 16.04.2016, finally on 19th i visited at my nearest vodafone store and asked them about my pending bill, they told rs -1919/ you to pay, later i asked about my deposit amount which was rs-300, earlier they were saying that it is not possible to refund your deposit amount, later they agreed and told me to pay the full unpaid amount and we will refund your deposit amount cheque after 10-15 days. So finally i paid that and took my receipt of payment.

On 18th april i called on tata docomo customer care that i have paid the bill so please activate my outgoing services, they told that visit to nearest docmo outlet, i tried but the shop was closed which is located on pimpri chinchwad link road around 7 o’clock in evening. So i thought that office hours will before 7 pm. Again i called to your customer care and told them the facts later that lady told, you mail your bill receipt to our customer care mail id [protected]@tatadocmo.com. Around 9’clock i mailed the same from my mail id [protected]@gmail.com and on 19th in morning time my outgoing services started..

On 26th april again i received an sms from 1901 number that “your number will be disconnected basis for disconnection due to nonpayment of previous operator.” after reading the message i socked and called to tata docomo customer care at the same time and he told as don’t worry sir, no problem u may be receive the message just, he took casually but again i repeated him that boss check it properly he told no sir don’t worry. After that i felt relaxed as customer care person is saying no problem than its ok.

On 27th night my service had been stopped by tata docomo, than i called to customer care around 8 o’clock in the morning she told you don’t have paid the bill so your services stopped i asked to her and told that i had paid on 18th april and now you are saying like this so requested her to check properly than she roughly told me sir there is no problem from our side you go to your previous operator they have stopped your services. I had no option then around 10 o’clock i visited to nearest vodafone office and i asked them what is problem, they told from our side there is no problem. Again around 11 o’clock i called to docomo customer care and told the facts she told email the receipt of paid amount i told that already i mailed on 18th april, later she told have u mailed in pdf format!, i was not aware about that format should be in pdf. After discussion with her i mailed in pdf format to [protected]@tatadocomo.com.

From 27th to till today every day i am receiving the email from [protected]@tatadocomo.com as we have forwarded your concern to appropriate team and not calling as we have re escalated matter to our higher authority.

Note :- due to my deposit amount was pending with vodafone and they were not giving guideline about that so i had not paid, after getting the confirmation from them i paid the same.

Now my points are :-

1) if i had not paid the bill of previous operator how my outgoing services active on 19th april?
2) why your customer care was not aware about that attachment should be in pdf format. If i had mailed on 18th april 2016 of my paid bill receipt to [protected]@tatadocomo.com, what action taken on that?
3) on 26th when i called to your customer care about receive message, why he took causally and misguide to me?
4) on 27th april in morning time why that lady was lying that your services stopped due to your previous operator and go there they will resolve?
5) after sending the bill receipt in pdf format on 27th april, why services has been not activated?
6) who is higher authority as every time your customer care person is saying that it is pending from our higher authority?
7) check the customer care voice recording why they are misguiding to customer?

Now can you please tell me how much time will take to resolve my issue or it can’t so that i will plan accordingly. I am loyal customer of tata docomo and i had taken 3 postpaid connections from you and i was planning to change our office corporate plan into tata docomo. But by providing such kind of services how can i suggest to anyone.


Thanks & regards
Manoranjan jha
[protected]

I am using Tata DoCoMo postpaid number [protected]. I want to change this number to prepaid. I called customer care where i can change the number to prepaid and what the procedure to change number from postpaid to prepaid. the customer care told some procedure and he told to go my nearby address marthahalli when i go there they are telling that we wont change postpaid to prepaid and they are telling to go some other address this is the way you treat the customers and i want the solution or else i will change to another network

Didn't match to the database. Due to not blocking the sim if the money were deducted by the bank or any important data we lost DoCoMo network is responsible for that. We submitted the relevant proofs sproofmany times then how is it possible to make a single number to two persons? This shows about your care to the customers. Your negligence answers to the customers. Such a embarrassing network.

Dear useless service,


This is 2nd time that my sim’s outgoing services has been barred due to your useless staff.


1. I have enquired why was my sim got disconnected then the customer care team has informed that due to my documents or address verification was failed when i called up your customer care they have registered a service request for a re-visit however no one has contacted nor visited yet.

2. Now again the same issue no one had visited here nor called me for the verification process, and again my outgoing services has been barred.

3. As it is useless and a pathetic service please go ahead and de-activate the number permanently. I do not want to continue your service anymore and the same will be educated to my team as it was a corporate account.

4. We will not encourage your staff for sell the sim at our office.

Dear team,

Account number[protected]
Mobile number - [protected]
Name - md. Sajid iqbal hussain

Please be informed that i m facing problem in getting the genuine bill from tata photon customer care people. Currently my outstanding bill is around rs 1900/- as per customer care. However the bill should be around 799 or 899.Since i had lost my tata photon during shifting of house in the month of october 2015 at that time my tata photon was already disconnected as i was unable to pay the bill. Though i received bills for november 2015 and december 2015 month for the service which i have not used.I assured every customer care guy that i will pay the bill for the month which i have used the service. But they are telling me to pay 1900/- which i will not pay as i have not used your service for that long.

As everyone knows if the bill is not paid for one month the photon services will be disconnected automatically. I delayed the payment for one month (October 2015) and in the next month they have added two months bill and in the third they gave me a bill of 1900/- approx. After that i started receiving calls from customer care people to pay the bill, i never told to any customer care guy that i will not pay the bill, instead i m asking for genuine bill. If the service is barred for not paying the bill for first month then why should i pay extra two months bill for which i have not used your photon service.

From last few days starting from[protected] i received call from some unknown number name zoya [protected]/[protected] they referred themselves as tata photon legal department and offered me a waver of 30% on the bill of 1900/- and asked me to pay rs 1400/- to close the issue. I asked them to mail me the same thing whatever they have mentioned me on call, but they refused me saying that they dont have that authority to mail me. They way they were talking was totally absurd and rude manner. They were shouting & yelling at me also they threatened saying that if you are not interested then dont pay the bill they least bother. I was following them on mobile messages so i have proof of messages.

I will conclude saying that from start i m ready to pay the bill but i will not pay any extra amount to tata photon. I have raised complaint against the same but sometimes they disconnect my call finally on 30-april-2016 i filled a complain with service request number[protected] still i m writing this for records so that my complain should not go unnoticed.

Kindly look into this provide a solution for the same.

Note: for any kind of telephonic conversation please feel free to contact after 6:30 pm

Thanks & regards
Zafar
[protected]

I was using Tata Docomo with account number[protected]. Then I opted to quit it within 2-3 months. Tata Docomo 1st forced me to pay for full year. After I refused, I received a call from Kormangala, Bengaluru branch with someone named NAGARAJU over the call, asking to me to just pay a settlement amount of INR 4000. And he told me that he will send a settlement letter after payment. Afterwards he stopped receiving the call. I did not receive any settlement from Tata Docomo. Then I started getting calls again for full payment for 12 months, whereas I used it barely for 3 months. I filed several complaints with latest complaint number[protected].
There are too many similar other customer complaints against Tata Docomo for the same.
http://www.consumercourt.in/…/92375-tata-docomo-issued-lega…
Tata group may be great but tata docomo is actually behaving like fraud and unprofessional.

I am docomo prepaid user. mene dec. 2015 me docomo me port karwaya tha. 25 april 2016 tk bilkul thik chal raha tha. but evening me no. block kr dia co. ne. Costomer care walo ne bola documents submit kar do, activate ho jayega. me next day store pe gaya to unhone kaha "net se downloaded" aadhar card ki photocopy nahi chalegi, dusri id laao. Evening me dusri id leke gaya but tab tak co. ne no. disconnect kar dia or keh re hain 3 mhine se pehle nhi niklega no.
here is disconnected no. [protected]
aise kese no. 24 hrs se phle hi block se disconnct kr dia gaya? or kya TRAI ne koi rules nikala hai k net downloaded aadhar ki copy nhi chlegi.. agar aisa hai to us id pe no. activate hi kyu karte hain?

Actually, I was using a Docomo prepaid SIM for almost three years. Two months earlier, I was receiving consistent phone calls from Docomo people, requesting me to convert my SIM to post paid as they have a good scheme that would best suit my call usage. The plan they spoke about was Rs. 299 which had 1000 free calls per month and 200 MB data usage free. Since I was using only Watsapp, I thought it was a good plan.

But, my first month bill came in as a shock. I was charged Rs. 1090. The calls were charged only around Rs. 300 + but the data usage was charged Rs. 750 ...For about 450 MB usage, they have charged more than Rs. 700. 200 MB is free it seems and for the remaining 250 MB, I am charged Rs. 700 plus.

I kept arguing with them whenever they called me. I told them clearly that they should have intimated me when my data usage crossed 200 MB so that I would have done something to limit my usage. They had not sent me any SMS regarding this usage. I told them clearly my monthly budget for mobile usage is Rs. 500 and I cannot pay anything more than that. But, they call me consistently; to my alternate number as well. This is really frustrating and causing so much of stress.
I can pay Rs. 500 and not more than that. How can they expect me to pay Rs. 750 for 250 MB data? I need a solution for this as soon as possible. Consistent phone calls when I am busy at something is annoying to the core.

So much of time, energy and peace of mind is lost because of Docomo.

I don't know why these Docomo people want to cheat on common people like this. For 1000 calls, they get just Rs. 300 and for 250 MB data, they want Rs. 750. Why should I give my hard-earned money to these corporate people?

Please give an explanation.

I am using a postpaid connection of Tata Docomo. I have a corporate plan of Rs 250. Now withing 4 days my unbilled amount is showing Rs 650. I tried calling the customer care but they are saying that it is without the discount. But when 2 people have same plan with almost similar use how can there be such a large difference in the unbilled amount. His Unbilled amount is RS. 64.

Before I was on Tata DoCoMo 350/- paln, 3G net pack 1gb and 2g unlimited,

Now they activated new plan without my opinion, they are telling now it activated automatically as per company norms, then what about customer norms??? your company will not take customer opinion before activating any plan??
so i called so many times to change my post paid plan to prepaid but they assuring but not yet done. so kindly do the needful and take necessary action against them.

I recharged my number [protected] of tata docomo with special recharge of ₹ 135 for tata docomo to tata docomo free calling .But from yesterday it's not working .So please provide me solution as soon as possible .I have called customer care number but they are not responding.I also called their complaint only number but it's saying you have entered wrong keywords .Once they picked my call but they didn't do anything just said your plan is working but it's not.

The company doesn't provides its customer with remaining minutes balance whereas other companies like airtel do so. Plz start providing minutes balance so that customer can manage his/her plan and avoid heavy payments that company like yours desire for and always looks or devise ways to cheat common man. So, everybody its time to switch to Airtel / vodafone.

It is being almost 6-7 months . I am getting annoyed. Poor indoor/outdoor network coverage. No resolution till date. How long I shall be patient. Its high time Tata Docomo. Please take care of your consumers. If you are paying so much for adv, why you n't paying for network coverage. I have to bear with you until 1st May and the day after I will file a consumer case against you.

I have taken 3 new connections on[protected].today my outgoing has been stopped due to outstanding balance of some other no.I m shocked.
I humbly request you to close my new three no.s & adjust my 2 months advance in your so called outstanding & please please shut my all three no.s
I shall be highly thank ful to you for this kindness.
Waiting for your response.

Gulshan Arora
[protected]@gmail

My name is Sudhakar Chavan Tata Docomo NO. [protected] and Account NO[protected]. I am using Tata Photon Internet service since last 2 years. Now i would like to discontinue the same with immediate effect. I tried to contact Tata Docomo so many times but i am not getting proper answers and wasting my calls.
My alternate phone No [protected].

Regards.
Sudhakar Chavan.

Hii, i have docomo number of haryana, number is [protected] .. and i am suing it in ludhiana, even i have activated roaming pack of rupees 71... but still i am getting roaming in ludhiana on my docomo number .Aircel is supporting my docomo number vfor no reason. what is this man... please cancel my roaming pack or ask aircel to run with my docomo pack ... please regsiter my complain and call me on [protected] ...

A person is calling me daily. When i put the number at my reject list, he can start the text to me.
"i love u janu, mona, sona" this the sentence which he was send me.

It's a docomo number.
The number is : [protected]

I checked at true caller & i got the name of the person.
The name of the person is rahul dey.
I got him in facebook, what's up.
May be he is a student of jogesh chandra college..

I got the information from facebook..Where most of the friends are studding at jogesh chandra college..
One friend name saikat kayal. He is the student of this college.


I am sending two picter, the single picture person name is rahul dey, and the other one is saikat kayal.


Plz do somthing for me, , , ...I am very much upset...

I gave a request for isd calling activation for my postpaid number at tata docomo store located in kokane chauk, pimple saudagar, pune, mh on 21 april 2016. I paid rs 1500 in cash towards deposit for activation of this service. The representative told me that it would be activated in 10 mins. Oit did not get activated. Sometime later at 11:55 am i got a sms that service will be activated in 4 hrs. But till 8:30 pm on 21 april isd service was not activated and i was not able to call international numbers. Then i called 121 and explained the issue. The person attending my call was constantly saying sorry and was of no use at all. And she gave me one more new information that time required to process this request is 23 april 2016 at 3.19 pm. When i requested to lodge a complaint she said she can not do it. 121 is absolutely useless and hopeless helpline to docomo customers. I was again and again given misleading information and this is the worst service that i have faced within 2 months of docomo service. I have done mnp for my two numbers from idea to docomo and i have already started regretting it big time. Idea was lot better than this compared to my experience with you. Also one more thing to mention regarding your third class service is that i still have not received receipt for deposit amount which of amount paid in the morning. The person at the docomo store said that printer is not working and he would mail me the receipt by 21 april 2016 evening itself. Still as on 24 april 2016, i am not able to make any isd calls. On sunday 24 april 2016 i got an email saying that issue will be resolved by 25 april 2016 13:55 hrs. Even this was false commitment by docomo and i am still not able to make isd calls as well as have not received payment receipt of rs 1500/-.

Docomo is the most useless provider. I sent mail at [protected]@tatadocomo.com. They created a complaint id (M[protected] but are not able to resolve the issue. Whenever you call 121 or[protected] the representative start apologizing and these help lines are waste of time. They say that they are completely helpless and can not do anything.