Tata Docomo — Tata walky | |||
I have taken 3 new connections on[protected].today my outgoing has been stopped due to outstanding balance of some other no.I m shocked. I humbly request you to close my new three no.s & adjust my 2 months advance in your so called outstanding & please please shut my all three no.s I shall be highly thank ful to you for this kindness. Waiting for your response. Gulshan Arora [protected]@gmail Was this information helpful? | |||
|
Tata DoCoMo customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care
Tata Docomo.
We have received your complaint and we will ensure it is resolved soon.
Thanks and regards,
Customer Care
Tata Docomo.
Dear Customer,
As per the conversation(with Ms. Mamta) had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that upon verifying our record we have found that you have the pending outstanding amount(Rs. 853/-) in your old account number[protected] for which the services of your new account number[protected] has been barred. Further, we would like to inform you that we are unable to process the request for cancellation due to security reasons. Hence, we request you to kindly answer any 2 of the following security questions to proceed with the request: (1) Please confirm your Billing address/Installation address? (2) Please confirm mode of last bill payment? (3) Please confirm the amount of the last payment? (4) Please confirm the Last Bill Amount? (5) Please confirm the Tariff Plan on your phone? Alternately you can also call our call center for cancellation @[protected] or 121 from your Tata Indicom number. You can also visit our Tata Indicom Store to place the cancellation request.
Regards,
Customer Care
Tata Docomo
As per the conversation(with Ms. Mamta) had with our team, we are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. In this regards, we would like to inform you that upon verifying our record we have found that you have the pending outstanding amount(Rs. 853/-) in your old account number[protected] for which the services of your new account number[protected] has been barred. Further, we would like to inform you that we are unable to process the request for cancellation due to security reasons. Hence, we request you to kindly answer any 2 of the following security questions to proceed with the request: (1) Please confirm your Billing address/Installation address? (2) Please confirm mode of last bill payment? (3) Please confirm the amount of the last payment? (4) Please confirm the Last Bill Amount? (5) Please confirm the Tariff Plan on your phone? Alternately you can also call our call center for cancellation @[protected] or 121 from your Tata Indicom number. You can also visit our Tata Indicom Store to place the cancellation request.
Regards,
Customer Care
Tata Docomo
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
Kindly provide us with your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.
Thanks and regards,
Customer Care
Tata Docomo.