[Resolved]  Tata Docomo — Technical error - best answer when u fail to deliver on service

Pathetic is the word i m using for services provided by docomo.. I had made a complaint about a plan change which was not resolved over a period of 1 and half month i.E. 45 days.. I came to knw abt this issue whne i had called for registering sm other issue on 18th april and i juss checked about the status of complaint made on 3rd march.. The executuve told tat the complaint was closed and the plan was nt changed due to some technical problems.. For over a month they cd nt resolve the technical issue and jus closed the complain. They did nt informe about it too.. And are bluddy charging me over and above my plan request. Wen i askd abt it they tld it will be solved.. Bt the bill wd be as per the existin plan only.. I mean wen i hav alrdy infrms abt the plan change how cam the requesr be closed without it bein executed and simply m.Told sorry for the inconvineince.. Vow..! This is wat the customer service is.. And for this we are charged 13-14% over and above our actual usage.. For servicre. For such pathetic service