Tata Docomo — Tendering 2G service instead 3G

Pradeepsuku

from Ahmadnagar, Maharashtra

Address:

413001

Yesterday I have recharged my no. [protected] through 3g option from your *141# for Rs. 136. I had gone through option for 3g only but after recharge I have got message showing that it's a 2g service and not 3g. How it is possible to render me 2G, as I 'v gone through 3G option & the message prior to recharge was, for 136, I will get 500mb for 50 days.its too annoying to give such a rubbish service. I want my service to be for which I have paid the amount.

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Comments

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We would like to inform you that, the recharge of RC 136 has been successfully done to your number dated[protected] at 08:21PM and credited with the benefits of 500MB data for 60 days. Further, we would like to inform you that kindly send the screen shot of the message details to [protected]@tatadocomo.com for further assistance.

Regards,
Customer Care
Tata Docomo