[Resolved]  Tata Docomo — Tower removed and not installed

Address:

Pune, Maharashtra

I have informed the complaint about tower or cell site that was removed without any intimation. This tower was properly functioning since 4 years in Kondhwa. This has caused a lot of inconvenience and no coverage to people using Tata Docomo in Kondhwa. The complaint was sent by calls, emails and even through chat to their customer care. The complaint was sent on September 10, 2013 and this has not be solved till date. Tata Docomo have been shutting down 3G cell sites as well in many areas of Pune and then misleading people about the 3G services and selling new connections. New customers are unaware about the 40 minutes disconnect policy of Tata Docomo. The customer care executives say its the policy of the company, but Customer Care who reply through email give a big story like this... products, especially data/internet usage products are dependent on various factors for accessibility and continuity. Some of these factors being in our control and others beyond. Some factors which are beyond our control, but which hugely and adversely impact data usage are 1. Objects / buildings between you and the network, can impact on the signal strength and therefore affect connection speeds/ continuity. 2. At peak times when many people are using the network, connection speeds, and quality suffers. 3. Also as with any network based on radio technology, handset quality or local conditions may prevent or interfere with network reception within coverage areas. Tata Docomo have not been catering to TRAI regulations and guidelines and havent rolled out any new towers in Pune city in the past 1 year and in rural villages as well.