[Resolved]  Tata Docomo — Unable to connect using Mobile internet

Hi, My no is [protected]. Issue: Unable to connect using mobile internet. Everytime I connect it gives message " Could not activate Cellular data network" . I am using a brand new Iphone 5s. I am able to connect using another Docomo sim in the same phone. So clearly there is no issue with the phone nor the settings since the mobile internet works fine with a similar sim, Infact an exactly same Sim only no is different, both are from DOcomo prepaid and from same circle. Now coming to my ordeal i had contacted your voice support 5 times and all they have done is to give the APN setting, ie TATA.DOCOMO.INTERNET and all the agents in the phone just wanted to end the call, maybe because no one was worried about the issue the customer was facing or maybe they itself dont know what to do, or may be they are not given proper training how to handle customers and how important RESOLUTION is ! After the failed attempts with the voice support, i contacted Chat support, here the gentleman gave me a new logic and asked to reset the APN and try after 30 minutes !!! because as per him it will take 30 mins to connect to 3g after resetting APN !!! i had no words but felt pity for the support and the BRAND . Later today i visited your brand shop at palarivattom and explained the issue. The lady there informed the APN is wrong and the correct APN is TATA.DOCOMO.INTERNETHVC...i guess she is not aware of the difference between android and Ios. She informed the issue is with the SIM and asked to get duplicate SIM, i agreed. She informed i will have to go to the brand shop at Deshabimani Jn to get the SIM since she is out of duplicate SIM's. The experience at the deshabimani brand shop was the worst i have received in my life.I guess it was one Mr.vinod, he informed that the issue is with the sim and it ahd happened because the nano sim was not cut properly. He then issued another duplicate SIm at the cost of Rs. 20?- and guess what - Same issue !!! I put the other docomo SIM infront of him and it worked just fine...Still the arrogant guy kept on repeating that it was an issue with the SIm not cut properly ...again with all patience i brought another duplicate Sim for Rs 20 and tried ...NO GO. At this stage they stopped listening to me and attending to me ...as if all they want is for me to walk away because they dint have a solution... by now i have had enough. I am not sure if writing this mail will make any difference but this will be the End of my relationship with DOCOMO. I am also planning to write to all Hr's in the IT park i am working to share my ordeal and the same does not Happen to any o[censored]s.