[Resolved] Tata Docomo — unauthorized deduction of INR 75 | |||
I'm John and my number is [protected]. On 23 June 2014 at around 4.40am I got a message from Docomo stating "Movie World is activated at Rs75.0 for 60days. Bal:Rs126.18 at 23-Jun-14 04:06. To stop, Dial or SMS STOP to 155223(Free)" Of course, Rs 75 was reduced from my balance. I never activated any such pack (I did not even get a request to activate it, in the first place. So we can rule out accidental activation). This message came out of the blue while I was watching football on TV. I tried calling customer care right then and also the next day but I did not get through as the automated message kept on disconnecting my call, stating all of them are busy. I even went to a Docomo outlet to start out the issue but the guy there had no clue. I'm a journalist and I've been using Docomo for the last 2 years. I've had unauthorized deductions of 10s etc now and then which I didn't care but this 75 really got on my nerve. I'm really annoyed and if the issue is not resolved soon, I will use stronger and harsher channels. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that, the balance deduction is due to the value added service which was active on your number. This has been activated on 23.06.14 from your handset.
We would like to inform you that the deducted amount of Rs. 75/-has been credited back in your account vide docket number ABAL[protected]. The above mentioned service has already been deactivated on your number to avoid any more deductions. It will get deactivated within 30 minutes. We request you to check your account balance by dialing *191*2#.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo
We regret for the inconvenience caused to you.
As per our discussion over call, please be informed that, the balance deduction is due to the value added service which was active on your number. This has been activated on 23.06.14 from your handset.
We would like to inform you that the deducted amount of Rs. 75/-has been credited back in your account vide docket number ABAL[protected]. The above mentioned service has already been deactivated on your number to avoid any more deductions. It will get deactivated within 30 minutes. We request you to check your account balance by dialing *191*2#.
For further assistance we request you to write a mail to [protected]@tatadocomo.com.
Thanks and regards,
Customer Care-Tata Docomo
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