[Resolved] Tata Docomo — unfair balance deduction in spite of activated 2g internet pack

swapnava0

from Chittaranjan, West Bengal

Address:

Kolkata, West Bengal

today on10th June i activated rs8 2g pack for till midnight.after it was activated i downloaded a video from m.vuclip.com and rs 36 was deducted from main balance.whle 1 paise from Internet balance.my main balance came down fromrs69 to rs 33.later when i tried Internet again it deducted balance from Internet balance .However when i open m.vuclip.com it deducts fro MAIN BALNCE.I WANT THE MONEY(RS 38(DEDUCTED FROM MAIN BALANCE)+RS 8(FOR ACTIVATING GPRS PACK FROM MOBILE) TO BE REFUNDED - SWAPNAVA CHAUDHURI, KOLKATA, WEST BENGAL, INDIA...MOBILE NO([protected])

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Swapnava Chaudhuri,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Swapnava Chaudhuri,

As per our discussion over call, please be informed that, your concern has been resolved.

You can write to us at [protected]@tatadocomo.com for further assistance.

Thanks and Regards,
Customer Care-Tata Docomo.