[Resolved] Tata Docomo — Unfair Charging

pratiksbhansali

from Baramati, Maharashtra

Address:

Pune, Maharashtra

I am Pratik Bhansali from Pune. My Tata Docomo mobile number is [protected]. I have a net plan activated with above 1700 mb data still balance.Last 2 days (15 and 16 April 2014), I happened to download a couple of videos from a site m.vuclip.com. But I was charged INR 22 and INR 50 by tata docomo on these days inspite of having a net plan. It is nowhere mentioned on the site that this site is chargable. Also according to TRAI regulations, I must be notified in advance by docomo before charging me, which docomo didn't do. Also, I had requested for last 4 deductions before and after i was charged. The deductions sent to me before and after I was charged are same and the amounts INR 22 and INR 50 are mentioned nowhere. I can show both messages if required.

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Apr 17, 2014

Updated by pratiksbhansali The main problem I am Having is Doco mo didn't notify me that normal data charges will be applicable. And how will the customer come to know which sites are applicable. The customers consent should be take according to TRAI regulations. In this way Docomo will lose all the trust that the customers have on them.