[Resolved]  Tata Docomo — Unfairly billed for extra days and due to third party's fault

Address:	Pune, Maharashtra, 411013
Website:	TATA DOCOMO

I have been a tata docomo customer for last 7 years and raised a shifting request on 14 jun. The feasibility team came back on 17th jun telling me that you do not provide services in my new residential address and they took a disconnection request.

After logging this disconnection request, tata docomo's third party vendor re-activated my connection on 23-jun-16 without my permission. Since i had shifted and was not using tata docomo (As you do not offer service in my new residence address), i was not aware of this reactivation.

Your customer service rep called me few days later, to inform me that the third party vendor had activated my connection and also acknowledged that the reactivation was without my approval. He told me that i will need to pay till 01-jul-16 (Till the time connection was reactivated), for no fault of mine.

Your fact finding team is giving incorrect and incomplete facts in their fact finding report for ticket closure, below:

"fact finding : customer sent mail for cancellation on 17-jun-2016 but after cancellation customer was retained on 23-jun-2016, then customer sent mail for cancellation on 01-jul-2016.

How can you charge me for days when youdo not provide service at my new address? (As per you feasibility team)
Why is docomo extracting the charges for third party's mistake from me?

Your advocate has been quick to send me a mail stating legal action with a final reminder whereas i have asked your team to not close the ticket. Also, nobody from docomo called me to ask whether my issue has been resolved and was closed as part of a one sided decision. I have paid the amount as it affects our crisil ratings. I have also sent a mail to the appellate (Appellate. [protected]@tatadocomo.com) but no one has responded back.

I should be charged only till 14th jun 2016 and not after that. Docomo has charged me for third party's fault till 1st jul 16.