[Resolved] Tata Docomo — unknown subscription and money getting deducted

[Resolved] Tata Docomo — unknown subscription and money getting deducted

R Rink11 from Pune, Maharashtra

I am using tata docomo from the time it has been launched. From last month i am receiving message from contnt deducting amount saying it you have subscribed for games, photo stories, games hub... Social book pack_srrs... On calling customer care they refund amount but for social book cannot refund it back. Ack_srrs they told me its an event we cannot refund it back. My question here is how come all this is subscribed and money getting deducted. I don't have time to sit and call customer care every now and then. No. [protected] mail [protected]@rediffmail.com Was this information helpful? No (0) Yes (0)
Dec 27, 2017 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Nov 21, 2017 Updated by Rink11 I will not recommend anyone to take TATA DOCOMO. Verified Support Nov 22, 2017 Tata DoCoMo Customer Care's response Dear Customer, Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Nov 23, 2017 Tata DoCoMo Customer Care's response We would like to inform you that, SocialBookPack_SRRS service was activated by you on[protected] at 08:50AM through SDP_WAP mode and hence the balance of Rs.45/- has been deducted. We take multiple confirmations from you before activating any service and we do not activate or deduct any balance without customers consent. However, as per your request we have deactivated SocialBookPack_SRRS Service on your number and the same will be deactivated so that you don’t get charged in future. Being a loyal customer of Tata Docomo an amount of Rs.45/- has been credited to your account as a onetime goodwill gesture with the docket number ABAL[protected] on dated 23-NOV-2017 12:06:20PM.
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