[Resolved] Tata Docomo — Unnecessary deduction of Balance

santy2015

from Delhi, Delhi

Address:

Bangalore, Karnataka

The amount is being deducted from my main balance for some non sense reasons. I have never activated any pack, but daily night when I switch on the mobile data, minimum of 50 rs is getting deducted. I have escalated the customer care call to his supervisor. But he is also arrogant and not ready to respond. Till date 200rs has been deducted for some pack activation and they are not refunding the amount. They are literally stealing from the customers. The Customer care rep is not at all trusting our words. Can this issue be highlighted and we can get back the amount which is deducted without any reason.

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Oct 12, 2017

Complaint marked as Resolved

Issue was resolved faster and amount was credited on the next day itself.

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

Since we have not received any details from your end we assume that your issue has been resolved. In future should you require any assistance we request you to call Tata Docomo helpline on[protected] or visit the live chat link: http://c1web1.saas.talismaonline.com/chatc1/tatadocomo.html . Alternatively you can also mail us your concern at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo