[Resolved]  Tata Docomo — Unproper response

Address:

Guntur, Andhra Pradesh

Dear sir/madam

Iam a tata docomo(my number is) network user, today (13/12/2013) i called tata docomo customer care number 121 to know about the rate cutter plans, they told some of the offers asked me to call 52222 to know the latest offers. when i called 52222, they told me the offer of 1p/2secs with recharge of 41 rupees having 30 days validity in recorded mode, when i recharged with 41 the message i got was as below

Hi! STV Recharge Successful .MRP Rs.41, Validity:90 days, All Local/STD calls @ 1p/sec Tranc ID: [protected]

after getting that message i called 121 but its not connected then i called 198 to register a complaint, the reply from the executive is very irresponsiblehe is not even concerned with my problem, and he is saying call again 52222 and listen clearly...i heard it thrice there is no problem from my side, the offer they said is quite oppisite from which i got.
so, please tellme how to handle these kind of cheatings and to get appropriate justice.

Thank you,
Regards,