[Resolved]  Tata Docomo — Unrealistic Deductions

Address:

Karnal, Haryana

Hello Sir My name is Shubham and I am writing this in order to raise a complaint against tata docomo unrealistic or illogical deduction on my GSM Mobile Number -[protected]in circle haryana. They have deducted Rs 400 in the month of Sept-2014.Then when I talked on customer care they said that it was internet usage deductions but even till that time I have free 7 Mb data left and when i told them about it they said sorry sir you can only claim if your data is more than 10mb. They refuse to tell me how they can deduct Rs 400 for internet even when I have free 7 mb data left.That's not all but then A few days before to be exact between 1-9-14 to 9-9-14 they have deducted Rs 81 from my account and even now i have 19 Mb data left. So again i call the customer care and asked them to refund my Rs 81 they said they have raised a request and it will be processed surely within 24 hours but it isn't then i call them again after 24 hours they again said that the request is processing and again after 24 hours nothing happened. I call them again this time they said that they are transferring to superiors but none of the superiors pick up the call. I want to file a case against tata docomo company unless they refund my balance.