Tata Docomo — Unsatisfactory Redressal

Address:

Mumbai City, Maharashtra

Hi, I have been using TATA Docomo WiFi postpaid dongle [protected] since Feb 15. I shifted my residence from Bhyander to Nalasopara in Mar. Ever since, I haven’t been able to use the dongle for internet connection. In April I complained regarding the issue on the customer care number. An engineer came in June to check the issue. He informed me that there is no TATA Docomo service available at my place; hence the issue. The only solution is that I cancel the connection. On 28th Jun I complained regarding the same requesting for cancellation. I received a bill shortly amounting to Rs. 1215. I received an email on 29th confirming that my complaint has been registered with them & it should be resolved by 3rd Aug. I received an update from them on 10th Jul stating that they are checking whether a refund is possible or not. Received an email on 24th stating that a refund can be processed but the outstanding will have to be paid. I sent them a reply asking how can a bill be raised if there was no service available? I received a reply on 30th stating Rs.700 will be refunded but I will have to pay Rs.515. Why should I pay when the service was unavailable! Sent them an email. Received a copy-paste email on 31st Jul which was same as the email received on 30th. I was coordinating with Mr. Hemant Bansode, Appellate Officer (Mum). Hoping that a person at his position would understand what I am trying to say & would have a resolution to this. He just proved that docomo is incompetent. He continued to send me copy-paste emails on 5th & 8th Aug. During the process I have tried to be patient but it seems pointless. The continual collection calls have portrayed me as a payment defaulter at my work place. This will always affect my credibility at work. Paying the menial amount is not a problem but if I am not at fault why should I be paying it? This is my desperate attempt to get done with this nonsense. If it does not get resolved, I will make sure that I pass on my feedback to all the people I come across. Will make sure I put this on all portals where customers can post their reviews including e-commerce websites. Regards, Vishal