Tata Docomo — Unusable plan

Address:

Thane, Maharashtra

Dear Sir/Maam, Mobile Number:- +91-[protected], Bill Account Number:[protected] My residence is in Bhiwandi (Maharastra circle) and work at Thane (Mumbai circle). I was the existing customer of Tata Docomo (CDMA) from last 2 years. As my usage was high I was got a call from the distributor (DSA) of Tata Docomo (GSM) to port my number and offered unlimited calling plan. I had successfully ported my number on 26th June 2015. But, from 7th July 2015 I was getting Roaming in Bhiwandi (Maharastra Circle) and there was not an option to switch the circle, When i had called to customer care they had guided me that please select the home network and use, but it didn't work, I am feeling helpless and now I got the bill of Rs. 3592. Still I am thinking that what was the benefit of the unlimited plan, now I am suffering with this issue even though they are saying me that pay the bill keep continue your service till 26th of August after that you will be able to switch the service. Then other issue is that I was asked for E-billing and I am not getting the bill at all. So please help me on this and suggest me the best way to get concession on my bill amount.