[Resolved] Tata Docomo — unwanted activation of movie world | |||
I got sms before few minuets "Movie World is activated at Rs75.0 for 60days.Bal:Rs159.56 at 02-Jan-15 13:01.To stop, Dial or SMS STOP to 155223(Free)". This is totally unwanted, as I have not activated any value added service, which deducted 75₹. I want to deactivate the service with refund of 75₹. I have dialled 121, but could not get to any customer care executive. I am using docomo since quite long and never activated any value added service, then why this one activated automatically? Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Customer,
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.
Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you and assist you better.
Thanks and Regards
Customer Care
Tata DOCOMO.
Dear Customer,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,
We tried to speak to you personally on your number, regarding balance deduction of your Tata Docomo connection. However, the same was not possible as the call was busy. At the outset we sincerely apologize for the inconvenience caused to you.
We would like to inform you that as per our records it was found that there are no wrong balance deductions found and you have been charged correctly as per the VAS service Movie World.
Further, we regret to inform you that we are unable to provide you any waiver for same.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
We tried to speak to you personally on your number, regarding balance deduction of your Tata Docomo connection. However, the same was not possible as the call was busy. At the outset we sincerely apologize for the inconvenience caused to you.
We would like to inform you that as per our records it was found that there are no wrong balance deductions found and you have been charged correctly as per the VAS service Movie World.
Further, we regret to inform you that we are unable to provide you any waiver for same.
For further assistance you can also write a mail to us at [protected]@tatadocomo.com.
Thanks and regards,
Customer Care -Tata Docomo
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use this service once it is activated. It means, in future also unnecessary deduction may happen.. Good to know that
you are activating service yourself and deducting balance.