Tata Docomo — UNWANTED BILLING PROCEDURE | |||
Dear Sir, I Aravindh ashok from kollam using the portable mobile no [protected] from tata docomo, last month I changed my handset into a smart phone and change my postpaid plan also.. into 195 to 249...because... need GPRS service of the connection. Also I start a special connection of 99 plan gprs for 1.5 gb usage. At the time of change the plan 195 they also cut my 99 plan for gprs.. without notifying I used my GPRS as usual in my mind i got 1.5 gb +200 mb free. But now tata docomo raised a bill of Rs.3220 + for gprs and late fee chg etc etc...(late fee for my payment of 600-150 discount = Rs.450/- already paid on time.. but they dont lesser the amount so I can't paid) So I need to provide my actual bill of Rs.249/- + gprs plan chg and tax only...I do not need full GRPS without plan chag...I several time appear docomo for the same but no need... so please put these matter as serious and help me..the payment period is exceed..but they not give me any suitable replay...pls sort out the issue and advise a suitable replay tks aravindh [protected] Was this information helpful? | |||
2 Comments | |||
Comments
Dear Mr. Ashok,
We tried to speak to you personally over the call to understand your concerns regarding tariff however, we were unable to contact you, since your call was not answered.
We would like to inform you that our team is working on your concern vide docket number[protected]. We have accorded it top priority and are expressly working towards resolving it at the earliest. The expected resolution date is on 08-NOV-2013 1:18 PM.
You can also email us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer care,
Tata Docomo.
We tried to speak to you personally over the call to understand your concerns regarding tariff however, we were unable to contact you, since your call was not answered.
We would like to inform you that our team is working on your concern vide docket number[protected]. We have accorded it top priority and are expressly working towards resolving it at the earliest. The expected resolution date is on 08-NOV-2013 1:18 PM.
You can also email us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer care,
Tata Docomo.
53%
Complaints
9255
Pending
2079
Resolved
4179
+91 42 2646 2966
2 A, Old Ishwar Nagar, Main Mathura Road, New Delhi, Delhi, India - 110065
View all Tata DoCoMo contact information
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO