[Resolved]  Tata Docomo — Unwanted service & Deduction of balance

Address:

Chennai, Tamil Nadu

On[protected] near about 7:35 pm I got a message on my Tata Docomo number [protected] from the company saying that” Hi! Quit Drinking Tips Pack is activated at Rs.45 for 30 days. To stop, Dial or SMS stop to 155223 (toll free) and current balance is Rs.33.62”, I am surprised because i haven't even requested it and didn't know what is this scheme, So as soon as i received the SMS i call that toll free number and follow the instructions to stop the service. Today[protected] I call the customer care that I haven't requested for any type of Quit drink service on my phone then they said that they can't do anything once transaction is made . What the heck is this I am not requesting anything, you people yourselves are activating services making transactions and then saying we can't do anything because transaction is made. I want my Rs 45 which had been deducted for this stupid service name Quit drink tips. On talking to your customer care near 6.11 p.m on[protected] regarding this problem I have only asked him to refund my money and cancel the Quit drink service. He didn't refund the money but stopped the service. Now i didn't even know what the scheme was, they activated it and deduct my 45 Rs and then deactivated it great .Tata Docomo keeps doing these ridiculous things again after few months like round robin method. You made similar type of funny thing (similar deduction) some couple of months before. Now, I have learnt a good lesson that the customer of Docomo must maintain a balance below 20 rupees always to avoid such type of funny things (ridiculous deductions). I am expecting the refund of Rs.45 (already deducted) soon.