[Resolved] Tata Docomo — Validity o[censored]nlimited is not working

dasmanoranjan

from Hyderabad, Telangana

Address:

500008

Hi,
I am Manoranjan Das a customer of your company having the mobile number [protected] recharged an amount of 246 which was unlimited local/std and 2 GB data for 28 days but that unlimited is not working before 28 days.I recharged on 17.01.2017 but it is not working on 08.02.2017 which is not a period of 28 days and I called to customer care but they said that T/c applied is mentioned but I recharged from online banking of HDFC where no T/c was written or mentioned only it was written that
Unlimited (Local + STD) Calls, 2 GB Data-246
TalkTime: NA Validity: 28. I copied this from the hdfc netbanking page.Kindly check it and call me for any clarification on [protected].I am attaching the scrrenshot of that offer also.Please verify it and give me the validity again.

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Mar 13, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Verified Support

Feb 10, 2017

Tata DoCoMo Customer Care's response As per the conversation with our team, we regret for the inconvenience caused to you. would like to inform you that a complaint regarding data balance depletion concern which was registered vide docket number PBR12424816 has been closed stating that the benefits will be credited within 24 hours. Hence, I request you to check the same.