Tata Docomo — Whole talktime amount deducteed unnecessarilly

Address:Agra, Uttar Pradesh

I have done a special recharge of RS298 through paytm on my no [protected] in which i received net balance of 1GBand TT of 200.on next day the whole was deducted unnecessarily and now my special balance is showing 0.I want to know that where the whole amount was debited .i want a refund of whole amount as soon as possible .kindly look into the matter and do the needful.
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Tata DoCoMo customer support has been notified about the posted complaint.
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Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Dear Customer,

We tried to speak to you personally on your number to understand your concern regarding balance deduction of your Tata Docomo number . However, we are unable to contact you, since your call was not responded.

In this regards, we would like to inform you that we have verified our records and found that there is no balance deductions found and you have been charged correctly as per your calls and data usages.

For any assistance mail us at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care
Tata Docomo.

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