[Resolved] Tata Docomo — Wrong balance deducted | |||
Sir, My TATA DOCOMO mobile no. is [protected]. I have a GPRS Pack 95 activated on my mobile number but today my balance of Rs.4 has deducted wrongly for using internet but i have still 20 MB left on my GPRS balance and Because of this, I am not able to use your internet facility. Please check this problem and give me back my balance as i am also looking forward to recharge my GPRS pack again but without my core balance I will not able use it in future so I will recharge it when you refund my balance to me. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Customer,
We tried to speak to you over the call, to understand your concerns regarding balance deduction however; we were unable to contact you, since your call was not answered.
We would like to inform you that you have been charged correctly as per your data usage. Hence, we are unable to process your request for refund.
You can also email us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer care,
Tata Docomo.
We tried to speak to you over the call, to understand your concerns regarding balance deduction however; we were unable to contact you, since your call was not answered.
We would like to inform you that you have been charged correctly as per your data usage. Hence, we are unable to process your request for refund.
You can also email us at [protected]@tatadocomo.com.
Thanks and Regards,
Customer care,
Tata Docomo.
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We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards,
Customer Care
Tata DOCOMO.