Tata Docomo — Wrong bill . Cheating customers by hiding T & C

Address:

Pune, Maharashtra

I purchased a Tata Docomo 3G connection ( number.-[protected], Account no[protected] on 28 jan 2014 under 5GB @ Rs.400 quarterly annual rental plan initially. I got the connection disconnected 22th May Aug 2014. Afterwards I received a bill of Rs.1, 951.43( bill no -- [protected]) on 19 Jun 14 including one time payment of 1650 Rs. after I disconnected the connection mentioning that as I have disconnected the connection before six months, I have to pay a churn out fee. Let me re-iterate that when I was purchasing the connection, the agent did not mention any churn out fee clause, also the pamphlets that were given to me did not contain any such *T&C. In addition to this, when I was disconnecting the connection the customer care representative never mentioned about any churn out fee associated with it even when I kept on asking them for any additional fees for disconnection during several interactions via phone and email. This is very unprofessional & shocking behavior by Tata Docomo and it shows a lack of transparency in their dealings. It also shows how its representatives are hiding facts and misguiding the customer in order to extort additional money. I would request Tata Docomo team look into this issue. Regards Amar [protected]