[Resolved] Tata Docomo — wrong deduction

rinki.saini14

from Hubli, Karnataka

Address:

Rohtak, Haryana, 124001

I am a customer of docomo since min. 3 yrs and writing you for refund of wrong deduction for use internet. I have recharged my number at 9:24 pm 28.11.17. After get recharged my balance was rs.40.00. On next day i have been charged rs. 40 for using internet without get the data switch on in my phone.
My mobile no. Is [protected]. Please help to get back my money of wrong deduction as soon as possible otherwise i have to port my sim.

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Jan 2, 2018

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

Tata DoCoMo Customer Care's response Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Nov 30, 2017

Updated by rinki.saini14 Not received satisfactory response. i have been charged unnecessarily.

Nov 30, 2017

Updated by rinki.saini14 please help me to get my deducted money back.

Verified Support

Dec 01, 2017

Tata DoCoMo Customer Care's response We would like to inform you that as per our records, you have been charged an amount of Rs.40.04/- (for usage of 12473KB) on[protected] at 09:48 AM for browsing internet post completion of your data pack. In this case, you will be charged from your main account balance for browsing the internet at 10p/10 KB. Furthermore, there are no wrong deductions found on your number.Being a loyal customer of Tata Docomo, an amount of Rs.40.04/- has been successfully credited to your account with the docket number ABAL[protected] on dated 01-DEC-2017 10:27:31.