[Resolved] Tata Docomo — wrong deduction of balance from main account

gauravnickkk

from Surat, Gujarat

Address:

Mathura, Uttar Pradesh

My cell number is [protected]. I made a recharge of rs 298 by which I got rs 250 balance and 1 GB data.On 19th December about rs 225 from my main balance is deducted. When I called customer care that and told them that even at that time I'm left with 11MB usable data they told me as I have used chargeable sites that are "facebook and whats app" this deduction is done. Now can you please tell me from what time and day Facebook and whats app started charging?? And why still I was left with 11MB I have been charged rs 225?

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Aug 14, 2020

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

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Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per our discussion over the call regarding Balance deduction, we regret for the inconvenience caused to you.
In this regards, we would like to inform you that the deducted amount of Rs.221.80/- has been already credited on your Tata Docomo Number and same was confirmed.
For further assistance, drop an email at [protected]@tatadocomo.com.

Thanks and Regards,
Customer Care Tata Docomo.