[Resolved] Tata Docomo — Wrong Plan Activated By Tata Docomo

chiranjiv steel

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400004
Website:	TATA DOCOMO

Dear Sir,

Account No:[protected].

Complaint Number:[protected] /[protected] /[protected]

Issure Start Date: 02/02/2017

Issue Resolve Date: 11/03/2017.

One month for Tata to solve the problem, Is this some kind of joke?

With reference to above Complaint no., we hereby inform you that we had activated a internet rental plan of 8MBPS @1200 on per month basis.

However, We have come to know that Tata Docomo has activated an annual plan for Internet without our Permission.

And we had come to know that our outstanding amount is Rs. 17072.00.

Because of this Tata has Barred our Outgoing calls for Landline.

Also, we have made the payment of Rs. 1300 yesterday, as we were informed that after this payment, Outgoing calls will be started.

Inspite of the fact, that our due date for Bills is always on 11th of the following month.

However, till now, Outgoing calls have been blocked and no action has been taken from their side.

Today, once again we had called at customer care, but we have not received any positive reply from your side.

We have been informed that it will take a long time to restore your outgoing calls, because of some procedure,

Please note, This is our Official Landline No., and we cannot do any work without the outgoing calls.

Because of the mistake from your side, we have to suffer the inconvenience.

Please restore our Outgoing calls with immediate effect.

We are shocked with this kind of response from TATA.

We shall make sure to cancel the Internet Plan of TATA in the coming week, if our problem is not resolved within today.

We have been using Tata's Service from Last 1 Decade and are shocked with their such behavior.

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Mar 17, 2017

Complaint marked as Resolved

Tata DoCoMo customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2017

Tata DoCoMo Customer Care's response "Dear Customer,

Thank you for sharing your details. We have forwarded your concern and will ensure to get it resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO."

Verified Support

Feb 13, 2017

Tata DoCoMo Customer Care's response Dear Customer,

As per the telephonic conversation had with our team, we regret for the inconvenience caused to you. We would like to inform you that upon verifying our records we found that your internet connectivity issue has been resolved and the same was confirmed by you over the call. Also, your payment of Rs.15772/- has been successfully updated in our records and the services of the connection are in connected and active state. Further, we have registered your complaint regarding billing with the Service Request number[protected] and it is expected to be resolved soon. Kindly bear with us in the interim. We value your critical feedback shared on our service, we will forward your feedback to our Concern department so that your requirements are well taken care of & Tata Docomo can continue serving customers better.

Thanks & Regards,
TATA DOCOMO