Tata Docomo — Wrong SMS Offer

shinems

from Kochi, Kerala

Address:	Ernakulam, Kerala
Website:	www.tatadocomo.com

Recharged smspack 35 with description '800 Local/National SMS. Validity: 30 Days' from website. I felt cheated when the sms sent to non-tata mobiles were charged. When I contacted customer care, they told its for on-net tata sms only. But it was not mentioned in the website. I contacted cust care through chat, mail and phone and they told they will refund my 35 rs. Still not done. If there is no refund, I will be porting all my 5 tata connections including a post paid to some other connection. The tata cust care support is the worst.

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Comments

shinems

from Kochi, Kerala

My number is [protected] as mentioned in the snapshot attached in the above post.

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

As per the conversation had with our team, we regret for the inconvenience caused to you. We would like to inform you that we are working on your complaint with the service request number[protected] and we shall get back to you with in 48 hours.

Regards,
Customer Care
Tata Docomo