[Resolved]  Tata Housing — Stay away from this one

Address:

Mumbai City, Maharashtra

Dear Concerned,


This is w.r.t the flat purchased by us in your project New Haven, Boisar. The flat no is A7-A-03-013.


We have made an initial payment in Nov 2009 & till May 17th 2011 we have paid an amount of Rs. 23, 63997/-.

There was one installment for which the payment was delayed from our side by a few days for which you were prompt enough to

charge us interest @ 18%. The same was also paid by us which amounted to Rs.13, 586.


The project was scheduled for possession in Dec 2011. However we received a communication stating that the project has been delayed & the balance payment would be requested from us at a later stage.


After a lapse of 2 years 5 months we have recd the above demand letter from your end which includes an interest amounting to

Rs.82219.


On inquiry, we are being informed by Joycee from your customer care helpline that this interest is charged on account of delays which would have occurred for delay in the installment payments in 2011. On stating that we have not received any communication from Tata housing intimating that there is an interest due from our end, I’m being informed blatantly that we (TATA) do not send any such communication & it is informed only at the time of possession.


On inquiry that the project has been delayed for 2.5 years now & that TATA has kept our money amounting to Rs.23.63 lakhs at their end without compensating us for the delay, the callous response is that the project was delayed for reasons beyond TATA’s control & hence is justified.


A simple interest calculation of our hard-earned money that TATA has kept for 2 & a half years now, at the same rate of 18% at which TATA fleeces its clients, yields that TATA needs to be reimburse an amount of Rs. 10 lakhs to us.


Amount paid

Interest @ 18%

Interest for 2.5 years

2363997

425519.46

1025909.93


However, while TATA reserves with itself the right to fleece it’s customers foolish enough to invest their money in TATA’s housing project, by placing TRUST in the RATAN TATA’s name, it puts the delay at their end to a simple ‘BEYOND OUR CONTROL’ run-of-the-mill response.


What truly adds insult to injury is that post delay of 2.5 years, we have now recd a letter demanding interest from us. Moreso the letter states that the payments needs to be made within 30 days from the date of the letter & not from the date when the customer receive the letter.


In effect a period of around 28 days within which if the poor client is not able to arrange for funds, TATA will again start their TIMER on for interest calculation. Never Mind the 29 month delay at their end… We are now being asked to conjure funds amounting to Rs.8.6 lakhs within 28 days..

a very sizeable amount for any middle income group person to put together in such a short time


We did not think that TATA would use such unfair means to extort money from it’s unsuspecting customers & are flabbergasted by being treated in such a shoddy manner by one of India’s top business houses…


Our experience with TATA Housing has been horrendous to say the least & for sure our last association with the business house. However, we are sure one disgruntled client does not matter to TATA…


Our expectation from TATA is as simple as below

· Compensate us for the delay by reimbursing us with interest payment

· Waive this absurd interest amount charged to us

· Provide us with a reasonable amount of time to be able to make the last payment


We really look forward to your reply on this & will pursue matters further on receipt of your reply.


Regards,

Reshma Poojary

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