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Tata Indicom

[Resolved]  Tata Indicom — Complaint

Address:Mumbai City, Maharashtra

I had converted my CDMA phone to GSM but due to poor network connection could not get a single incoming or could outgoing call but continued getting a bill for around Rs.300. When I requested them to convert the same to CDMA they said for 3 months they cannot make any changes. After waiting patiently for 3 months when I met them to make the changes they said they have to convert to post pay and again I was stuck for another 3 moths with the same problem and this way even after completing 9 months they could not address my problem. Today I approached them with the documents to convert to CDMA they said I have to pay Rs.750 and only then they can do it. When my original phone was CDMA they took Rs.50 to convert to GSM and now they are just trying to extract money. Kindly address this issue and please advise what I can do further. I am facing a lot of inconvenience because this no.is not working

Jacintha Zabeth
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Aug 5, 2021
Complaint marked as Resolved 
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Comments

Dear Customer,

Kindly provide us your 10 Digit Tata Docomo number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and regards,
Customer Care
Tata Docomo
Reply
Dear Sir,

My mobile no.is [protected] which is now disconnected and is creating a lot of inconvenience.

Alternate contact no.[protected]

email: jacintha.[protected]@bom.lemuir.com

I had a bill payment of Rs.157 and I had paid Rs.200 as I did not have change and the balance was not refunded to me when I enquired they said that it is forfeited, which is totally wrong.

Await your feedback at the earliest.

Jacintha Zabeth
Reply
Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Regards,
Customer Care
Tata Docomo
Reply
Dear Customer,

We tried to speak to you personally on your number to understand your concern. Unfortunately our multiple attempts in establishing a contact with you have failed. We are sorry for the inconvenience caused to you and we assure you that your problem is being addressed. As per your mail, we request you to write back along with your feasible timings between 08:00 AM to 9:00: PM, any other alternative contact number and 10 digit Tata Docomo number or 9 digit Tata Docomo account number which will help us to arrange a call back to you for initiate further.

Regards,
Customer Care
Tata Docomo
Reply

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    D 26, TTC Industrial Area, Sanpada, Turbhe, Navi Mumbai, Maharashtra, India - 400703
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