[Resolved] Tata Docomo — balance deduction on a daily basis | |||
Hi I have been using the tata docomo number [protected] for more than 5 years now. Occasionally additional packages are activated on my number without my consent. On complaining the customer care people never refund the money deducted. I recharged my number for rs.200. On 17/09. Ever since my account is being debited for re.1 everyday. On inquiring the customer care confirmed that no services were activated and that he would request the billing to stop, however he could not issue any refund. They were not willing the transfer the call to a team leader or escalate this issue. The online complaint site is also not accepting any complaints. I am fed up with this ongoing issue. Please help. Was this information helpful? | |||
Oct 22, 2017 Complaint marked as Resolved Tata DoCoMo customer support has been notified about the posted complaint. Verified Support Sep 19, 2017 Tata DoCoMo Customer Care's response Dear Customer, We have received your complaint and we will ensure it is resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Sep 19, 2017 Tata DoCoMo Customer Care's response Dear Customer, We have received your complaint and we will ensure it is resolved soon. Thanks and Regards, Customer Care Tata DOCOMO. Verified Support Sep 21, 2017 Tata DoCoMo Customer Care's response As discussion, We would like to inform you that, as per checking upon our records thoroughly your balance has been deducted due to activation of buddynet service which is currently active on your number to deactivate the service we request you to please recharge with an amount of Rs.27/- with retailer only.
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Please solve my problem, i am deepak i am tata docomo user my no.is [protected]
when i am using data that time there are automatic vas service activate and deducted my money Rs.99 rs.35 rs.30 rs 7 and more in last week i am facing this types of problem.
kindly solve this problem.
thanks