Tata Indicom — vsnl email account not working

Address:

New Delhi, Delhi, 110054

Dear sir / madam, this is regarding my vsnl a/c [protected]@vsnl.net in the name of mr. Uma shankar almal. I am not able to send or receive any emails on this email id. I am facing this problem since 9th may. Everything was working fine before. I am not receiving any emails even on webmail. When i send an email to [protected]@vsnl.net from any other id, i am getting the below bounce back error message - "reason: there was an error while attempting to deliver your message with [subject: test message] to [protected]@vsnl.net. Mta p3plwbeout04-03. Prod. Phx3. Secureserver.net received this response from the destination host ip - 203.13.40.10 - 554, 554-5.7.1 : recipient address rejected: user is suspended
554 5.7.1 please see http://support.mailhostbox.com/email-administrators-guide-error-codes/ for explanation of the problem." i am not able to receive emails even on my microsoft outlook. I have been calling the customer care number regularly but the phone numbers given on the website does not exist. I have been using this email id for more than 15 years now and it was really very surprising at the level of service. I am really facing a problem since this is my official id and since i am not receiving emails, this is hampering my business immensely. I look forward to hearing from you as soon as possible. I appreciate your immediate action to my request. Thanks & regards, urvesh almal