Tata Memorial Hospital — inhuman nature of doctors at tata memorial hospital

The doctors and nurses at tata memorial hospital are always confused on the action to be taken. One calls you for surgery and the other denies telling some discrepancy in patient's reports.
Once, they admitted my wife for surgery, but didn't do it telling there is some issue with her thyroid and discharged her. But, when she was checked up by the physician, he told that she is all fit for surgery.
The next time, my wife went for all the tests which doctors asked and the reports were also absolutely ok, the next day we were called for surgery. My wife was asked not to eat anything and drink even water from 6 am. We reached hospital at 8 am. Till 5 pm nobody attended us. My wife was hungry and thirsty. Around 5 pm one of the nurses again denies us for surgery telling the pae report is not ok and there is issue with her thyroid.
I asked her to contact the doctor who had approved our pae report. She denied and sent us back telling to come some other day. What kind of inhuman behavior is this?
If the pae report was not ok, why did you called us for surgery?
My wife's case file is cp/09535. Kindly take it forward asap.