| Address: Parel east, Mumbai |
Patient name : Mrs. Prafulla Somaiya
Patient hospital case number : CS/34687
To Tata Memorial Hospital,
This is to bring to your notice about the rude and unethical behaviour by one of the nurse of Tata Memorial Hospital. I had a planned appointment for Chemotherapy for my mother Mrs. Prafulla Somaiya on 22nd June'2023 at 2pm. We had got bed number 628 (Annex building 6th floor) for the treatment. After the treatment was over, my mother mistakenly used staff changing room to change her clothes. When my mother came out of the changing room, one of the nurse asked us why did we use this room as it was meant to staff. To this we apologized and and also told that we will not repeat this again. Inspite of me and my mother saying sorry multiple times, the nurse just kept arguing to an extent that she started making personal comments by saying "ye log idhar aisa karte hain toh ghar pe kya karte hoge". These types of comments are totally not expected by the staff of such a reputed hospital. The nurse was very rude, arrogant through out the entire incident. Me and my mother accept our mistake and apologized for using the staff room but this doesn't justify the nurse to be rude and making such personal comments on patients and their families. This whole incident happened at 8pm after the Chemo treatment got over.
I am simply demanding an apology from Tata Hospital's staff for this unethical behaviour. Unfortunately, I don't know the name of the nurse, however would request my complain to be route to concerned authorities
Tata Memorial Hospital customer support has been notified about the posted complaint.
