[Resolved] Tata Motors — about emergency breakdown and service center | |||
While going to the office at 11.00 on 04 jan 2019. I took a stop for a medical shop and after that when i going to start my tata tiago xz. It was not started, like totally dead. Then i call [protected] after talking with there they transfer the call towards the emergency breakdown person. This was my complaint number [protected]. They told me a person will reach by 45 min. But they not reached even after 2-3 hrs. So, i spent my own money and took my vehicle to an authorized tata service center at saswad road national auto wheels. This is a very pathetic and worst experience what i got. After that, they call me at evening 6.30 hahaha Service center person told me it a battery issue. But i don't understand within 18 months how the battery issue comes? Then they sent my vehicle battery to the exide company. They told me it is a process. Now, from that day to till date my vehicle is in a service center and still they don't know how many days it will take. I talked with the manager mr. Tiwari ([protected]) he told me my vehicle battery is currently in bombay initially (In last week) he has told me a battery was in pune dealers office. Today i talked with him now it is in bombay. Now, i don't know when this battery will come from bombay to pune service center and when i will get the vehicle. In this way i got very Was this information helpful? | |||
Feb 16, 2019 Complaint marked as Resolved Tata Motors customer support has been notified about the posted complaint. Verified Support Jan 16, 2019 Tata Motors Customer Care's response Hi Gurushant, We sincerely apologize for the inconvenience that you've faced. Please share your contact details and the car chassis number via a private message, so we can better assist with your concern. Regards, The Tata Motors Team | |||
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Today, when I call to service center they told me the battery is rejected and you need to buy a new one. My vehicle battery and its report will come today after 2 hrs. I was thinking, as yesterday Manager told me the battery was in Bombay and today in Pune. I don't know whether they are lying or what? But this was what I got experience from the Tata authorized service center in Hadapsar, Pune. It was very bad for me.
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