Tata Motors — attempted fraud on customer booking a 2019 nexon (d), silver, xz+ car on 8.10.19 from concorde motors.
Mumbai, Maharashtra, India
HpHP on Oct 21, 2019
On 8, 10.19, we visited the concorde showroom in malad-w. We saw a light colored single tone nexon, liked it, were told that this was a silver, diesel, xz+ model & paid the booking amount by cheque. Next day, for the ex-csdi purchase, the full amount was remitted through rtgs with the confirmation of the delivery by 17/19 oct 19 by the concorde executives.
Subsequently, we were informed that no silver nexon was readily available, and that the car seen in the show-room on 8/10 was actually a petrol car, and, wrongly stated as a 'diesel'! We were then offered a car of 2018 feb model, lying un-sold, in some open concorde stockyard for almost 2 years! This was not deemed appropriate & refused.
Complaints were then raised to tata motors senior/territorial managers, who stated that they would resolve the issue soonest. Nothing has since been communicated positively by them. I am now told by the concorde sales executive that a white 2019, aug, nexon (D) xz+ is being procured from another dealer in mumbai & will be made available latest by 28th oct 19. If this is not done, i intend to cancel the order, obtain full refund, and, file a case with the consumer forum for gross deficiency in service, attempted fraud on the customer, causing undue mental agony & stress to a senior citizen.
[Oct 21, 2019] Tata Motors customer support has been notified about the posted complaint.
Verified SupportTata Motors Customer Care's response, Oct 21, 2019
We're disappointed to hear this and would like to help you. Kindly provide your contact information and booking number via private messages, as it will help us to have the relevant team contact you for further assistance.
The Tata Motors Team
|1 Comment Updated:||Share0Tweet0|