Tata Motors Complaints & Reviews

Dear all who is thinking to buy a new Tata vehicle I would like to say you please do not buy any vehicles of Tata company. Because my experience is very bad with Tata company I have Tata indica ev2 Lx which registered no. Is MH47C8320 is giving high maintenance which is high costs spare parts are too costly and service centre giving bad service and saying give us rating 10/10

Dear sir,
I purchased an amc with following particulars :
1. tata motors amc no. [protected] dt. 09.03.2013 (gold) purchased from tata motors dealer m/s basudeb auto limited, ranchi (jharkhand) against rs. 5628/-only for servicing of my tata manza car bearing registration no. jh01-ar-4301 (copy enclosed).
2. validity of amc: valid for 4 (four years) /20000 kms, whichever is earlier from the date of contract.
3. kilometer reading on the date of purchase, i. e., 09.03.2013: 2186 km
4. kilometer reading on the date of last service on 13.08.2016: 12575 km

On 13.08.2016, i went to tata motor workshop of m/s. divyani motor pvt limited, road no.1, tupudana industrial area, tupudana, ranchi (jharkhand) for servicing of my car. m/s. divyani motor refused to provide the free services as per the amc. as per m/s. divyani motor gm, the amc is fake / invalid and only two free services are allowed, which has already been provided. kindly refer to the above amc card it is clearly mentioned that the validity of amc is for a period of 4 (four years) /20000 kms, whichever is earlier from the date of contract.

On the date of the above referred servicing (i. e. 13.08.2016), is within the four years of the date of purchase of amc and the vehicle has not run 20000 km. however, the total kilometre run by the car is 12575 km on the date i requested m/s. divyani motor. moreover, when m/s divyani motor gm was requested to provide the explanation for not providing the free service as per amc, he refused to do so and asked me that if i need the servicing of vehicle - it can only be provided after paid servicing only. under the conditions i got the car serviced on payment basis.

I complaint the matter to tata motor customer care on toll free no.[protected] on 13.8.16 at 10.58 am with complaint no. i-[protected], wherein i was instructed to make the payment for the paid servicing as per bill raised by m/s. divyani motor pvt limited and the matter will be settled later. as per the instructions of tata motors customer care representative, i made the payment of rs.1170/- to m/s divyani motor pvt limited against the invoice no. dmtplt –rp[protected] dt. 13.08.2016 and receipt no. 12168 dt. 13.08.2016 (copy of invoice and receipt enclosed).

This is the clear-cut violation of above amc agreement and comes under the customer cheating case/grievance cell. i felt insulted that after purchasing the tata motor amc, i will not get the services from the tata motor for which i have paid money. on the same date 13.08.2016 m/s divyani motor was insisting me to purchase another new tata motor amc for car servicing. who will purchase these types of tata motor - amc in which one dealer of tata motor will sale the amc and another dealer of tata motor will refuse to provide the paid service on the ground of fake amc. i did not knew that in tata motor workshop also i shall have to face this type of situation on the name of fake amc.

The above incidence is not going well with reputation of tata motors, where the company plans a product and the service providing agency refuses to fulfil the contractual services of the product. after passing 10 days of this incidence till now i am waiting the response of tata motor. kindly resolve the issue at the earliest and see to it that such incidences are not repeated in future by your any dealer like m/s. divyani motor pvt limited. as such incidences malign your brand name in the market. it was on the brand name that procured the vehicle and the amc and not for the reputation of any tata motor dealer.

Your sincere customer
Dr. ashok kumar

This is in reference to tata tiago car booked at pandit automotive law college road on 15th may 2016, at the time booking i have told the delivery date within 2 months but i have not got delivery till date, in spite of that every time i got the false commitment, in this regard i have lodge complaint two times but no resolution till date,

Mr. Jayesh pagaria (Tata motors) called me for complaint feedback but he is also unable to solve the issue and asking the price increase for delivery of the car.

I am not agree to pay extra amount that agreed at time booking,

Hi, i have booked tiago car in orr branch bangalore on 18th may 2016 and suppose to get the car on 18th july. I got a request email from nivedhita (Br. Mgr) there is a delay in delivery for 4-5 week. Today we spoke to surjit he is saying it will take another 3 weeks. When i spoke to dairy circle manager (By mistake i called him instead of orr branch), he told it will be delivered without alloy wheels means on 19th july or else need to wait for 2-3 weeks.in that case, i should have received my car by this time. I need an explanation.

Regards, sangeetha, [protected]

Last 2011, nov 17. I was purchased a tata nano from lexus motors, singur. But they provide me a old vehicle at the place of new vehicle. Many many i was trying to contact with them but they never try to solve my problem, they always ignore me. For that i was stop to pay the finance amount. Last 18th july 2016, they pick my vehicle from sreerampur, delhi road (Near - mood bar & restaurent).

Respected sir.. I have purchased a tata safari strome from dhingra motors gurgaon in nov. 2013... After purchase ot was sequel of complaints coming out of the car somtimes its noise from engine... Sometimes its autolocking system.. Doors... Gear... And streo by alpine... As the dhingra motors come to close by 2015 mid in june... They issued me amc against 15000 service paid one they taken money by check n after their closing the outlet i went to aristo motors sec. 5 gurgaon.. They told me ur amc is not punched at that time.. I shocked.. As it was my mistake to not check papers.. Only on words i belived after that aristo motors told me i[censored] want to go for ur 25000 service u have to bill around 19000... Ither u take silver amc or u will have to pay 19000 but after taking amc from them they issued me another cash bill worth rs..10000... Extra... N extended warranty charges if i take 9060... Total it come out to be...14022... Amc+10000 cash bill..+9060 extended warranty..=33082... This what i have paid today for my third service at 26000kms done safari strome... I m shock about the loot these gys r doing on the name of tata... Motors... I don't think in future anybody will buy any vehicle from tata anymore... I m attaching all the bills n attachments below my car no. Is hr26cf4852.. Please check its history sheet n provide me justice... They have chargeed every little thing they can from all oils.. Changing and all little leckage ingine oil.. Or airvacume maintaince etc... When i requested to reduce some amount they give me 1400 dis. Thats it all.. But i think this amount is a cheated amount as my car is not so running outdoor.. It has only done...26000kms within 2.5 years.. N they told me to repair shockers... Front wiper motor n lot of other.. Charges... Pls.. Anybody go through my case so that this loot come to end... And i would like to point out defencial oil type item.. They said it should be changed at 15000 kms but dhingra motors haven't done it so u will have to pay sepratlly...

I booked a tata tiago xz petrol model at the tata motors thane, ghodbunder road branch (Atulya motors) on 29th april 2016.. Dealer communicated the vehicle will be available in 1 - 1.5 months, its almost 4 months now the vehicle still is not available and i keep on calling every week the reply is only that we are trying our best to get the vehicle as soon as possible.
Recently when i visited the showroom the sales representatives said the tiago price has now increased and i have to pay the new price, this is realy disgusting of tata motors. I booked vehicle on 29th april 2016, price rise was in august 1st week, how could they ask customer to pay the increased price with no fault of customer. This is absolutely poor service, i am now going to cancel the booking. Would suggest no one to buy tata vehicles they are cheats..

Gj-06fc-1386 indica vista
Went to baroda miles motors for regular customer but few times mr rahul jaiswal advisor is not taken serious attention. They do pending work and harressment & frustrated me so i decided not come in tata motors in miles for any service from today, they always pretend. After 2 days of vehicles left today & no service my vista;and never purchases tata vehicle since now because you not provided service and do rudeness, insulting behaviour infront of security today by employee mr rahul jaiswal is not treating as a customer. They do dadagiri with me, you check all metter.
Thanks

Dear sir,
I have purchased tata ace mega from your dealer namely "cosmopolitan auto a unit of lmj auto pvt. Ltd.in guwahati" on 18th of august 2016 but i am soory to say that the dealer's staff and the way to deal with party is not up-to the mark and the reasons are.
1) i have booked blue color of the vehicle and they have assured me that the vehicle is available in stock with them but at the time of delivery they are unable to give the same color vehicle so i take another one.
2) they took long time to hand over the vehicle as a result my full day has been lapsed.
3) though i have purchased vehicle on 18th august till now i have not received invoice and other related documents except only insurance.

Hence i would like to know the reason for such delay from your end.

Regards

Shashi kant jha
Contact no. [protected]

Dear sir/mdm.
I have purchased tata zest xt reg no. Hr 26 ct 8617 on 15-nov-15 from aristo motors gudgaon. Invoice no.[protected].
They gave me a gate pass no.3367 dd 08-aug-15, where as i took delivery on 15-nov-2015, why i was given back dated gate pass and also they have issued me back dated service coupons dated 18-aug-15. Due to this date, i got call for servicing yesterday. This shows that the vehicle has been sold to some one else on aug-15 and all the papers were prepared accordingly.
Second thing i noticed that the registration of vehicle has been done as diesel vehicle and showing cubic capacity-1248. Where as my vehicle is petrol version and cc-1193. This all will create problem for me, in case of some miss happening.
My family is regular user of tata vehicle sumo, at present we have safari and tat zest xt.

From: sunil c. S
To: tata motors
Sir,
I have purchased a sumo grande turbo on 31/10/2010 with a chassis number mat 465212 apg 24530. I have noticed a complaint on fuel meter on the delivery itself. I have informed the same to the tata showroom sky high in perinthalmanna from where i have recieved the vehicle. It was not repaired and they said that is not significant and i ignored it and "now iam facing a serious problem regarding oil pumping and it causes starting problem and all the time i have manual pumping for starting the vehicle. The problem has presented in the showroom and they are helpless". Now i am so much worried about the vehicle that it will cause a series damage to the engine. Please be kind enough to help me in solving this problem yours faithfully
Sunil c. S
Chakkungal (H)
Pariyapuram p. O, 679321
Angadippuram (V)
Malappuram (D. T)
Kerala
Phone no:[protected], [protected]

I had purchased a tata tiago in april 2015 basis the advertisements made by the company on the product. Big hoarding were displayed claiming average of the car above 24 km/l, however to my surprise when i started using the car the average was 6-7 km/l then the company officials told me that after 1st servicing the average will increase. Post the servicing the average was 10 km again i approached the comapny officials who told me that once i cross the 2500 km the average will increase however it is only giving 10 km/l. I now assume either the car they have given me is defective or the company has made false promises about the car. Despite several followups with the company i am not getting any response. Kindly do the needful

Delivering period was to long around 4 days. Given car for servicing on 14 august. One problem was sort in front of me. Sending message at around 11.42 am that your car is ready on 19 aug. When visited they took around half hr, and then they did car for washing. I had wasted around 2hr there. Every poor service. I am using tata zest mh 15 ep 2712. Servicing done at wasan motor in kandivali.

I had purchased a new Tata Indica eV2 LS model (White) from Fortune Cars Pvt Ltd Thane in the month of July 2016. It hasn't even been a month and my car has broke down twice. I had given it for service on the 16th of August and they said there is no complaint. The very next day my car showed engine problem and i had to give my car for service. After 2 days i get a revert from them saying "it might be a ECU problem". Not only did they take 3 days to identify the problem, they were not even sure if it was the real cause. Moreover, they said it will take another 6 days for the car to be given back to me (this was also if the problem really was in the ECU)
I had to suffer a loss of almost 2500/day due to this negligence by the Fortune Cars service team which is more than 20, 000! Not only that the mental torture i had to go through because of this incidence cannot be explained. What sort of compensation is Tata Motors and Fortune Cars going to bear for this? A new car breaking down twice within a month plus an additional 20k+ loss!

The Tata Motors refused to its own AMC {annual maintenance contract} no.[protected] on tata nano.
I purchased a TATA- NANO car from m/s CARGO MOTORS, JALANDHAR, the authorised dealer of TATA MOTORS on 27/07/12 with chassis no.MAT612256CKB14253 & Engine no.12549.I also purchased AMC[annual maintenance contract]no.[protected] on dated19/10/2012 for a period of 4 years/20000 kms. and paid Rs.3200.00 to Tata Motors for the same.
For first 3 years, there was no problem with AMC and I got the satisfactory service from CARGO MOTORS.
But in the fourth year, cargo motors ceased to be the dealer of Tata Motors.On 26/07/2016, I went to KOSMO VEHICLES, JALANDHAR, the another authorised dealer of Tata Motors for service under AMC, when my car ran only 3540 kms.But kosmo vehicles refused to honour the AMC.
I, then wrote to customer care tata motors but still there is no satisfactory reply or action from the customer care.
It seems the customer care of TATA MOTORS is not for the benefit of customers.It is only for the benefit of its officers and dealers only.
My car regd. no. is PB08CE0495.
SUNITA NARANG

Dear sir,
With due respect like to inform you that my indigo ecs 25kmpl (Wb-k/4778) was serviced at malda lexicon motor, 34 nh road, malda on 16th august, 2016 and i have been paid rs.10, 220/= for that. But unfortunately the said car's engine was fully stopped at 34 nh road within 1 hour during return to my home. When i report to mr. Amit burman, he sent a break down relief van with a mechanic. The said mechanic mr. Biswa had try to start the engine, but he could not do that and he suggested me to take the car to the lexicon motor, malda. So he take that car by a iron chain fitted with his break down relief van along with my driver on same day.
Therefore i hope that necessary action for the above may kindly be made without any further cost for that reason as early as possible, because i am not liable for that, as two times trial had been done by your authorised mechanic. I am awaiting for your kind co-operation.
Thanking you.

Yours' truly,
Subhasish bhattacharjee,
Ukilpara, p. O. Raiganj,
Dist. Uttar dinajpur, west bengal,
Pin: 733134,
Email: [protected]@yahoo.com

Dear all @ tata motors

I own a tata safari, 2011 ex model, mh 04 ex - 0304 and have always got my vehicle serviced from tata motors authorized service center and did the same a couple of days back. However, i did not know this will turn out to be nightmare for me. Since the servicing was due and although i had no issues but gave my safari for servicing at marigold motors, bhandip west. I was informed that the vehicle is ready and was made to wait for almost 3 hours before i could take my vehicle back, for which i had registered a complaint. Only god knows what has happened to this complaint. The service center charged me almost rs. 12000 with usual bills of oil change and what not, which no individual on earth can know whether it was actually done.

I was planning to go to shirdi today evening but fortunately / unfortunately, when i took my safari out today morning, it stopped mid-way after running around 5-6 kms. When i contacted the toll free number, i am told that it will be on a chargeable basis. Marigold motors say that once the delivery of the car is taken, they are not responsible and you are at god's mercy. I called the toll free number at least 10 times and every time i was told that the supervisor will call me back in 10-15 minutes. The last call was made around 6 pm and am still waiting for the supervisor to give me a call. Is this the kind of service you provide to your customers. I wasted half my sunday at the dealership and have wasted half of my day today on talking to worthless people.

There are a few questions that i wanted an answer to

1. Did i commit a mistake that i went to an authorized service center of tata. My vehicle which had no issues suddenly stops immediately after servicing and the the customer service at tata motors and marigold make me realize that i actually had committed a mistake

2. If i had not taken my vehicle out today morning and had proceeded to shirdi, only god knows what would have happened. My entire travel plan has been spoilt due to your crap service. What plans do you have to compensate this.

3. My vehicle is still waiting to be set right. When will this be done.

4. On what basis do you provide dealerships. Is there any check that you do on a regular basis on what customers feel about the dealers. Do you dealers even know how to talk to customers. Do they have any professionalism

5. I spent almost 12000 for servicing and 500 today for towing it to my home and i want it back. I will go to the consumer court if required for this.

Please let me know if you can solve this problem. If not, please let me know who i can escalate these issues to.

Ps - i have 3 complaints lodged and the numbers are given below, in case it matters to you

1. 1-[protected]
2. 1-[protected]
3. 1-[protected]

Regards
Anshu sahay
[protected]

Sir

I purchased one lp1512c bus chassis on 22.4.2016 and body works finished and started running last month and now kilometre nearly 2100km but my vehicle diesel pump was leakage from 6th august same day we went tata authorized service centre (Popular service thottada, kannur, kerala) but still we did not get my vehicle they are telling repairing in going on but iam not satisfy repair diesel pump because same problem occur my another vehicle and they repaired and solve the problem but again and again problem came and i replace diesel pump by my own expense and problem solved so please replace new diesel pump and solve this problem. Now i have at least 50, 000rs loss. I have to pay loan to bank and this vehicle having three workers also. Please take immediate action for this.

Details of vehicle are mentioned below
Chassis no. Mat412014goco2318/18.4.16
Engine no.61c84293116
Complaint no.[protected]
Registration no. Kl-13ag-9293
Name of owner vijayath. O
S/o govindan, kanaka nilayam,
Post kappad, kannur

Dear sir in year 2012 we have buy five vehicles tata 4923 & sir i have give manufacturing problems in my five tata vehicles and sir i have attached all details of manufacturing problems like which time what problems i have face in this vehicles and by this problems my track record is also up or down and sir you know that from 1990 we have best customer of tata motors dear sir in year 2003 if tata 3516 is launched so which time the vehicle is not success in market and you have ask to area sales manager ritvikg he can give information for me if which time i have more by more customer of leyland divert into the tata

Rajasthan head mr. Singhal discuss from me in 2013 he have promise to me if he can also help me like i have buy any time tata vehicles he can give me benefit on tata vehicles

Sir now at the time i have give a new contact from hzl, & birla cement, so sir now at the time i have need of ten tata vehicles 4923 but my trck record is up & down so please see it.

We went to purchase tata zest but executive give wrong information than we did registration on the basis of what executive guide us. Than we need waiver to my payment. We did registration to the car but after 3 months the gave us only 3000. Agree that's company norms but executive miss guide us than we did registration than after they said executive left the job who miss guide us but we loss our 2000 rs. We need waiver. They keep executive who not clear or knowledge of scheme which they run or launch of the product.