Tata Motors — Bad service of tata motors

Address:	110034
Website:	www.tatamotors.com

Abhi Sach
Apr 7 (8 days ago)

to customercare, chandra.shekhar
Launched same complaint at Herman systems also .

Pls provide me the solution or state that we can't provide the service. I'll get the same done from outside or throw this system in Garbage & purchase new from outside. At least there will be no issue of tata warranty then.

I m free to take decision

Rgds
abhishek Sachdeva

-------- Forwarded message[protected]
From: "Abhi Sach"
Date: Apr 7, 2017 11:43 AM
Subject: Complaint regarding Herman music system in Tata Bolt car
To:
Cc:

To whom so ever it may concern

This is to bring to your kind notice that I has been following up regarding complaint of Harman system getting hanged since last 30-40 days with Moti Nagar Tata Service centre & I m sorry to say that this is the first time, I had seen such a pathetic service of any company.

My system got hanged 30-40 days back with no sound coming. After repeated follow ups, your so called engineers visited centre & updated software. Within 5 days the problem again got started. 2 days back, I left my car at centre as it was told to me that my system is getting changed by Herman team & new system is being installed. Yesterday itself, the new system also got hanged.

Is this the kind of service, Herman is providing to their customers???

Attached video of problem shot yesterday itself with date & time. Same complaint has been lodged with tata India service centre also & now I ll be moving towards consumer court as suffered lot of mental stress & loss of my work due to so called association of tata & Herman.

Tata clearly states that we are following up with Herman & problem is from their end.

Rgds

Abhishek Sachdeva

Customer - Tata motors Moti nagar service centre

On Apr 7, 2017 1:02 AM, "Abhi Sach" wrote:
Dear Sir

This is in reference to the below mail. After this complaint, you Moti nagar service centre called me up for software update of system by Herman team.

Software was updated & it was told to me that I should revert back in case of any problem. 5 days back, I again complaint stating same problem.

Day before yesterday, I got a call stating that I need to leave the car very next day as Herman people are coming & they will replace the system.

As per your team, now my system is replaced & just now 10-15 min back, it again got hanged. How come a new system is again getting hanged very next day???? Can anyone please justify the same to me. Attaching video with time & date for your reference.

I have been going through lot of mental stress & loss of my work due to this issue & I m left with no other option rather than going to consumer court for both tata & Herman.

Your team states that we are middleman and this problem is of Herman. I want to know that - have I purchased the car from herman or I have to Herman to buy music system????

Thanks for your team cooperation.

Now I ll not believe anyone in your company & will take my stand.

On Mar 11, 2017 11:08 AM, wrote:
Dear Sir,

Thank you for writing to us and sharing your concern.

At the outset, we regret the inconvenience caused to you.

We have intimated our Gurgaon Regional office and dealer Gurgaon to provide all necessary support and look into the issue at the earliest.

We have raised a complaint and for any further communication, you may quote 1-[protected] as the complaint number.

Please feel free to contact Mr. Chandra Shekhar, Customer Support Manager, Tata Motors on [protected] for any assistance.


Thanking you

Customer Care Team
Tata Motors

From: Abhi Sach [mailto:[protected]@gmail.com]
Sent: Friday, March 10, 2017 8:51 PM
To: CUSTOMERCARE ( TML )
Subject: Complaint against Tata Motors Moti Nagar Delhi service center

This is in reference to the unprofessional service attitude of your Staff at Moti Nagar Tata Motors service center.

I had registered a complaint one week back regarding hanging problem of Herman music system and it was told to me that I need to come again as Herman team will be coming & checking system

Continuously for three days your team called me up that my appointment with Herman team is fixed for Friday 10 march & I need to be there by 12

I reached at 12 and it was told to me to wait as they had not reached & on the way. Till 1 pm they kept me telling me that they are coming in 10 min.

I had cancelled all my meetings just to get the things done on time as I had already been cheated by your unprofessional staff at the time of purchase & service. This is the kind of service your team provide to customers.??? No value of other people time???

After 1 hour of waiting I left with same problem unresolved. After every service, your representative tell customer to give 10 out of 10 rating to call centre for feedback.

In same scenario, If I would have been late by 1 hour, your team would had told me to wait for turn as I m late.

I had made the biggest blunder by purchasing Tata car as every time your sales & service representative try to cheat customers( since the purchase timing) . I ll share my feedback in all forums about unprofessional attitude if your so called customer service team.

Abhishek Sachdeva
Cheated customer of Tata Cars

DL 10CT 2614