Tata Motors — Battery issue- reg replacing battery

Address:

Everest Scientific Emporium, Residency Road, Behind Blue Shop, Near Anuj Dairy, Sadar, Behind Blue Shop, Near Anuj Dairy,

I AM A PROUD OWNER OF TATA HEXA MODEL XM, YEAR OF MANUFACTURE-2019. WHEN I TOOK THE VEHICLE THE BATTERY INSTALLED WAS AMRON BATTERY, AND I TOLD JAIKA MOTORS, NAGPUR TO CHANGE THE BATTERY TO EXIDE, BUT THEY REFUSED AND ON 5TH SEPT AFTER DRIVING FOR ABOUT 35 KMS, Suddenly the vehicle stopped and I tried restarting but it did not start, and I called Jaika service, they sent a person with the jumper and he started the vehicle, but the battery did not charge. The vehicle was taken to the workshop and they told me that the battery is dead and we have to replace the battery. Can You explain how a battery can go dead within 2 years, and before this car I had a Tata Indica Vista, and that vehicle was with me for over 5 years and not once did the battery die, as it was an exide battery.

and Now the AC IS GIVING PROBLEM AND YOUR MECHANICS AT JAIKA ARE NOT ABLE TO DETECT THE AC PROBLEM AND THEY ARE SAYING THAT THE AC MOTOR HAS TO BE CHANGED. IS THIS THE TYPE OF SERVICE THAT IS GIVEN TO A VALUABLE CUSTOMER. PLEASE ADVICE DIFFICULTY IN GIVING PROPER RESPONSE TO CUSTOMER.